Job Listing Description

Engineer II, Field Service

Description:

Chipton-Ross is seeking an Engineer II for a contract opportunity in Pearl River, NY.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
Must be client-focused, working in conjunction with other ULS teams and Sales.
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
Must be available to travel overnight up to 10% within the territory or other areas as required.
5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation or 3+ years relevant industry experience.
Maintain a valid driver's license and safe driving record.
Regular and Reliable Attendance
Hands-on experience with Chromatography and Mass Spectrometry systems preferred
Effective communication skills and establishing good customer rapport are essential
Ability to prioritize service requests and produce clear and concise documentation

POSITION RESPONSIBILITIES:
Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems (FPLC, HPLC, UPLC, etc.).
Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
Other duties may be assigned.

PHYSICAL REQUIREMENTS:
Ability to safely lift 50 lbs with assistance on occasion.
Ability to safely lift and carry 25-30 lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach daily in a service function.
Ability to travel overnight at a minimum of 10%, after the initial training period

REQUIRED EDUCATION
Accredited Bachelor's Degree or equivalent experience in Chemistry, Sciences or related field preferred.

WORK HOURS:
Full-Time; 8:00 AM to 4:00 PM (Mon-Fri).

 

Job Number: 213722
Job Location: Pearl River, NY
Rate: Up to $44.00 DOE
Duration: 3 Months
Input Date: 03/06/2025
Last Updated: 03/15/2025

Firm Name: CHIPTON ROSS
Attention: Zachary Fasano
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: zfasano@chiptonross.com
Website: www.chiptonross.com

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