Job Listing Description

Field Service Engineer - Semiconductor

We have an outstanding career for opportunity for a Field Service Engineer to join a leading engineering Company located in the Billerica, MA surrounding area.

The Field Service Engineer works in a clean-room environment, performing field installations, start-up, preventative maintenance, troubleshooting, repair, upgrades, and modifications on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations.

Assess complex product/equipment performance based upon field data; recommend and track the status of modifications or improvements
Complete related documentation and write BKM's, (best-known-methods), for installation or preventative maintenance procedures for equipment
Manage failure analysis for returned parts between vendors and provide updates to customers
Coordinate with factory personnel or other technical and internal resources to accomplish customer required work
Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety-first mentality
Participate in escalation meetings to track and drive solutions for customer support operations and provide updates
Represent the company in front of the customer in a professional and proactive manner to ensure customer satisfaction and company profitability

Basic Hiring Criteria:
Associates degree
Minimum 2 or more years of relevant experience troubleshooting/repairing complex electro-mechanical equipment

Desired Qualifications:
Bachelor's degree preferred
Prior semiconductor equipment preferred
Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls preferred
Excellent communication (written and verbal) and customer service skills
Proficiency using MS Office (Outlook, Excel, PowerPoint, Word)
Job Number: 49123
Job Location: Billerica, MA
Rate: Open
Duration: Direct Hire
Start Date: immediate
Input Date: 03/14/2022
Last Updated: 05/09/2022
Firm Name: TAD PGS INC
Attention: Rachel M. Jackson
Address: 12062 VALLEY VIEW ST STE 108
City, State: GARDEN GROVE, CA 92845
Phone: 657/250-1893
800 Phone: 800/261-3779

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