Job Listing Description

Customer Service Rep

Chipton Ross is seeking a Customer Service Rep for an opening in El Segundo, CA

The Customer Service Representative is responsible for professional level sales support and/or the selling of goods. Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
" Interface with customers via telephone and or e-mail regarding non-technical subjects and dispatch to Repair Station Personnel.
" Send, receive and process customer facsimiles and e-mail traffic primarily involving status and service details.
" Process new customer information in the repair station MAPICS database.
" Provide quotation to customers in a timely manner.
" Review warranty claims and determine status.
" Review contract items specific to the repair station requirements for processing of customer articles.
" Process packing lists and invoicing as well as Pro-forma invoices.
" Perform data entry into a repair station entry log and print associated work orders such as airworthiness forms (8130), Maintenance Release forms and Certificate of Conformance as required.
" Must be positive, proactive, and cordial, and remain calm and collected during high pressure situations involving customers, work load and inter office demands.
" Perform general office clerical and administrative duties.
" Comply with lean work methods and keep workspace in a clean and orderly manner.
" Comply with all applicable Federal Aviation Regulations, ISO procedures, and Teledyne policy and procedures.

" Bachelor's degree (BA,BS) from four-year college or university in a related field and 2 years of directly related experience and/or training; or equivalent combination of education and experience
" Expert communication and writing skills
" Experience in Microsoft Office application tools: Outlook, Word, Excel, PowerPoint, Project
" Ability to provide exceptional customer care and accurate data entry skills with attention to detail
" Experience in electronic data processing

" Working experience with MAPICS strongly preferred

Work Schedule
1st Shift, M-F, 5/40 schedule

Job Number: 197043
Job Location: El Segundo, CA
Rate: $25 to $27.00 DOE
Duration: 9+ months (CTH)
Input Date: 01/12/2022
Last Updated: 01/20/2022
Attention: Silmese Graves
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808

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