Job Listing Description

Depot Service Technician

PDS Tech, Inc. is seeking a Depot Service Technician.

  • Under the direction of the Lead Depot Service and Pipette Calibration Technician, provide support for the Repair, Preventative Maintenance and Calibration of Thermo Fisher Scientific and other manufacturers mechanical and electronic Pipettes.

Essential Job Functions and Accountabilities:

  • Provide Pipette repairs and preventative maintenance to all pipette makes and models as requested by our customers, including but not limited to:
  • Rainin
  • Eppendorf
  • Gilson
  • Vista Labs
  • Communicate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.
  • Managing Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.
  • Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).
  • Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

Educational Qualifications:
  • HS Diploma or Tech School.

Experience Qualifications:

  • Ability to operate independently, with initiative, and good business judgment
  • Experience in customer engagement
  • 2+ years’ experience in a similar role
  • Good computer skills including an understanding of Windows, Word, Excel and Access
  • Ability to learn and develop new processes within our CRM application
  • Oral and written communications skills
  • Organizational and time management skills
  • Experience within an accredited (ISO 17025) Calibration Laboratory a plus

Travel Requirements:

  • No travel restrictions
  • Ability to travel 20% of the time

Job Number: 2210153881
Job Location: Tewksbury, MA
Duration: 12 months
Input Date: 06/20/2022
Attention: Leah Swan
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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