Job Listing Description

Business Professional - Field Service Technician

Description:
Job Details:
Job Title: Business Professional - Field Service Technician
Location: Remote (OR)
Duration: 12 months assignment
Pay Rate: To be Discussed
Shift: 1st Shift - Mon-Fri

If interested, please send me your updated Resume with Authorization to Submit.

Job Description:
Work Location: Portland, OR. CANDIDATES MUST LIVE IN THE PORTLAND, OR AREA TO QUALIFY.

This is a remote position as the FSE works from their home, not an office. However, the service calls are in Oregon and Washington. The FSE will be traveling to customer sites to do the work, so they must be located close to Portland.

Some of the recent rejection reasons from the HM have been:
Had FSE experience but didn't have much experience working with the calibrated tools an FSE would use in this position. Didn't have much experience with online software documentation to close out service orders.
Their resume states can interview ASAP. However, 12 hours of notice was not enough notice for the candidate.
He does not field service experience.
Candidate is not local to Portland

When candidate was asked about the HVAC skill listed on his resume, he stated he doesn't recall having HVAC listed as a skill. Candidate also showed reservations about the requirement of traveling to multiple customer locations throughout Oregon and, at times, Washington. It seemed the job was not fully explained to the candidate.
No Show to Interview
Zero experience working on lab equipment. All his experience is in I.T.
Has zero experience with Cold Storage, lab equipment, and medical devices.
____________
Thermo will provide:
Laptop
Cell Phone
Calibrated Tools
Hand Tools
Themo Won’t Supply:
Company Credit Card for expenses. The FSE will need to submit reimbursement weekly through Work spend to recover costs of hotels and food.

Company Vehicle: FSE will provide their own vehicle and then submit for reimbursement via Work spend at the IRS tax rate per mile***

Portland, OR
Remote, the FSE would work out of their house.
Mostly First shift, 8 am to 5 pm but could have days where they work past 5 pm. Weekends are rare.
100% remote. They are asked to complete two service calls per day.
Overtime is possible, but our goal is under 10% or 4 hours or less.
Temp to Perm is possible but not for 16 to 24 months.

Resume:
I am looking for someone with Field Service Experience. An FSE who has worked without direct supervision, making decisions that impact the business daily.
I need an FSE who has refrigeration experience. They would hold all EPA certifications needed to do 'Brazing' or 'Hot Work' on refrigeration equipment.
I need a self-starter. Someone who can plan multiple service orders over multiple weeks and is able to provide industry-leading customer service.
HVAC is an industry that is similar to this position.
I would prefer someone with at least five years of field service experience without direct supervision.
This is a new position.
The applicant needs to be able to run Windows 10/11, Microsoft Teams, Outlook, Word, Excel, PowerPoint, and Power BI. It would help if they had experience with Concur Travel.
The perfect candidate would be someone who is a self-starter, takes on the Oregon territory like they own the territory, and can get along with the different personalities of the customers and of the other FSEs in the region. Someone who can learn via online classes, online videos, and some classroom training.
The work environment is in controlled environments with laboratory settings. At times they will be working in 'clean rooms.' Most of our customers are open 8 AM to 5 PM, Monday through Friday.
Interviews will most likely be completed via MS Teams.
Experience working on Centrifuges, Shakers, and Incubators would be extremely helpful.

*********************************

Job Title: Field Service Technician
Location: Portland, OR
Position: Contingent Worker/Contract Employee
When you are part of the team at ***, you will do important work, like helping customers find cures for cancer, protecting the environment, or ensuring our food is safe. Your work will have a real-world impact and support you in achieving your career goals.
How will you make an impact?
In this role, you will join our Instrument and Enterprise Services (IES) team as part of our Unity Lab Services (ULS) brand, which provides integrated solutions, instruments, and enterprise services to our valued customers. The primary territory includes Portland and all of Oregon. However, travel to other areas as needed is expected.
You will manage various aspects of field service support and the customer relationship within our Laboratory Product Division (LPD). In addition, you will provide complete services on laboratory equipment, including repairs, preventative maintenance, installation, and instrument qualifications, and be an advocate for ***.

What will you do?
Repair, install, and maintain various laboratory equipment products, including incubators, centrifuges, cold storage (refrigerators and freezers), and other equipment as needed.
Schedules and completes thorough preventative maintenance service to assure peak uptime of customer equipment
Provide onsite service training to Biomedical Engineering Technicians (BMET) or advanced operators
Manage expenses and spare parts inventory in a timely and accurate manner
Document daily service actions through the company work order database
Maintains courteous and knowledgeable communication with the customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.)
Overnight travel up to 50% of the time

How will you get there?
Education
Associate degree or HVAC-related experience.
EPA Certification preferred
Hands-on Refrigeration experience preferred
Experience
Experience working with tabletop and high-speed centrifuge instruments.
Experience working with all aspects of cold storage, including Ultra-Low Temperature (ULT) units.
Electronic solid/electrical and mechanical background preferred.
Experience working with essential test equipment such as DMM, tachometer, temperature devices, etc.
Ability to operate computers, smartphones, and related software efficiently
Functional organizational skills; ability to plan multiple service calls for a geographic region
Ability to work independently diagnosing and troubleshooting with schematics, diagrams, service manuals, and other technical documentation.
Experienced in Good Documentation Practices, CRM software, and inventory management

Knowledge, Skills, Abilities
Action Oriented takes on opportunities and challenges with a sense of urgency, high energy, and enthusiasm, and consistently meets deadlines.
Strong Customer Focus builds solid relationships and delivers customer-centric service.
Ability to lift 50 lbs. with assistance and carry 25-30 lbs. continuously throughout the day
Ability to drive frequently within territory and travel overnight if required
Maintain a valid driver's license and safe driving
At ***, each of our 70,000 extraordinary minds has a unique story. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner, and safer.
 
Job Number: 23-07808
Job Location: Hillsboro, ORE
Rate: 33.00
Per Diem: No
Overtime: Yes
Duration: 16 mos
Start Date: ASAP
Input Date: 01/24/2023
Firm Name: MINDLANCE INC
Attention: 732-612-9913
Address: 1095 MORRIS AVE #101A
City, State: UNION, NJ 07083
Phone: 732/994-3475
Email: rishabhc@mindlance.com
Website: www.mindlance.com

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