Job Listing Description

Help Desk Analyst I

Chipton-Ross is seeking a Help Desk Analyst I for an opening in Topeka, KS.

• With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.
• Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully. Guides the user through diagnostic and resolution procedures, using clear and concise directions
• Resolves a variety of Help Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.
• Follows policies and procedure to ensure corporate data security.
• Executes and enforces user access guidelines and procedures.
• Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.
• Responds positively and promptly to coworker requests for assistance.
• Participates in assigned projects, contributing to their accurate and timely completion.
• Communicates effectively with all levels of employees, both technical and non-technical.

Education or training in ITIL, electronics, organizing, planning, decision making and effective communication skills preferred. Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting. Knowledge of Windows 7 or Windows 8, and Microsoft Office is required. Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills. Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job. Valid driver's license required.

Bachelor’s degree in a related field and 1 year recent experience in help desk operations. Associates Degree in a computer science-related field and 2 years recent experience in help desk operations. High School diploma and two years of demonstrated work experience on a Service Desk. Prefer CompTIA A+ or Net + certifications.

Job Number: 192742
Job Location: Topeka, KS
Rate: $25 to $32.00 DOE
Duration: 6 months
Input Date: 07/21/2021
Last Updated: 07/29/2021
Attention: Zachary Fasano
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808

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