Job Listing Description

IT Customer Service

Description:
PDS Tech, Inc. is seeking a IT Customer Support professional in Grand Rapids, MI.

The IT Customer Services Associate will be responsible for providing overall technical assistance and support related to computer systems, hardware, and software, to end-users via phone, remote access, and desk side support. Under supervision, the Awscoaite will respond to queries, isolate problems, and determine and implement solutions. The candidate will work with other team members to meet deadlines and provide status. The candidate must have the ability to resolve end user problems quickly. The candidate must have excellent communications skills (both verbal and written), must manage time effectively and have strong organizational skills. The candidate must also have the ability and judgment to escalate support requests if necessary, as part of the Information Technology team.

Job Duties:
  • Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status
  • Install, modify, and repair computer hardware/software, which includes the set- up of new equipment
  • Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users
  • Work with other team members and status management to meet departmental performance goals
  • Other duties as assigned

Minimum Qualifications:
  • Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered
  • Advanced Windows 10 knowledge and experience to include administration and troubleshooting
  • Experience installing and configuring PCs and printers

 
Job Number: 2110129753
Job Location: Grand Rapids, MI
Duration: 12 months
Input Date: 04/28/2021
Last Updated: 05/14/2021
Firm Name: PDS TECHNICAL SERVICES
Attention: Peter Pham
Address: 1215 FERN RIDGE PKWY STE 231
City, State: ST LOUIS, MO 63141
Phone: 314/628-9143
800 Phone: 800/472-3737
Fax Phone: 314/628-9485
Email: cecjstlouis@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003Pi4ZQAS&URLSource=cjhunter

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