Job Listing Description

Parts Analyst

PDS Tech, Inc. is seeking a Parts Analyst, in Racine, WI.


  • Conduct communication via phone and/or an online submission tool. 
  • Track this communication using a live internal documentation tool for traceability and accuracy. 
  • Be able to trouble shoot issues and deliver complete resolution to contacts. 
  • Compose relevant, timely, complete and accurate part(s) identification information for corrective action. 
  • Research dealer issues using all available tools and seek out information when not readily available. 
  • Exceptional time management skills required to manage time constraints. 
  • Identify errors, propose suggested changes, and escalate to Global Parts Publishing Team. 
  • Submit issues to Depots for inspection and corrective action to ensure good part shipped. 
  • Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good part for the dealer. 
  • Structure solution to incidents consistent with objectives, policies and procedures. 
  • Effectively explain resolution through both verbal communication and in writing via electronic media.
  • Log all dealer information in one program. 
  • Participate in training activities (both formal and informal) to continue to develop a thorough understanding of products and services. 

  • Excellent verbal and written communication skills. 
  • Exhibits the ability to work in a high paced, cross-functional, and collaborative environment 
  • Experience with Parts or Technical Support. 
  • Ability to read and understand engineering drawings. 
  • Proficient in the simultaneous operation of multiple software programs. 
  • Ability to work flexible hours, as business needs dictate 
  • Basic level user with Microsoft Office Suite. 
  • Minimum 35 WPM typing skills required. 

Preferred Qualifications:

  • 3+years’ experience with Parts or Technical Support. 
  • Associate’s or Bachelor’s Degree (Engineering, Mechanical, Agricultural). 
  • Agricultural and/or Construction field experience. 
  • Knowledge of agricultural or construction equipment. 
  • Customer Service experience. 
  • Service Technician experience. 
  • 50 WPM typing skills.

Job Number: 2110125243
Job Location: Racine, WI
Duration: 9 months
Input Date: 04/26/2021
Attention: Sherrita Davis
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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