Job Listing Description

Assoc, IT Customer Services

Description:
PDS Tech is seeking an IT Customer Service Associate in Arlington, TX

• Evaluate and prioritize incoming ticket requests for assistance, update tickets with accurate and timely status

• Install, modify, and repair computer hardware/software, which includes the set- up of new equipment

• Create/update documentation of Standard Operation Procedures for the IT Department and in support of end users

• Work with other team members and status management to meet departmental performance goals

• Other duties as assigned
Minimum Qualifications:
• Bachelor’s Degree in Information Technology (IT). A related technical degree may be considered
• Advanced Windows 10 knowledge and experience to include administration and troublehooting
• Experience installing and configuring PCs and printers
"• Proficient with MS Office 2016-O365
• Working knowledge and experience with LAN and WAN technologies (TCP/IP addressing, routing, VLAN, switching, DHCP, DNS)"


Preferred Qualifications:
• Interpersonal skills necessary to assist and train others in computer systems
• Strong aptitude in OS repairs, hardware, upgrades and troubleshooting
• Minimum two years of relevant experience or equivalent work experience
• The flexibility to stay late, come in early, or work on the weekend as needed to support users and projects
• Strong verbal and written communications skills
• Must have the ability to work in a fast paced environment with little assistance.
• A+/Microsoft Certifications preferred
 
 
Job Number: 2010122410
Job Location: Arlington, TX
Duration: 11 months
Input Date: 12/09/2020
Last Updated: 01/22/2021
Firm Name: PDS TECHNICAL SERVICES
Attention: Rebecca Burrows
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003PHg6QAG&URLSource=cjhunter

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