Job Listing Description

Site Specialist

Description:
Chipton-Ross is seeking a Site Specialist for an opening in Foster City, CA.

SUMMARY:
This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include the portfolio of services provided including: order entry, order management, operating customer procurement systems, stockroom services, material handling, equipment inspections. May also include lab based tasks that require entrance and work inside labs using all required PPE precautions.

RESPONSIBILITIES:
Record status of Life Safety Equipment inspections (LSE) as needed record supply levels, supply stocking and condition of safety equipment that may need repair, maintenance or replacement. Examine stocking and supplies for expiration dates in safety cabinets and other LSE locations. Maintaining accurate records of inspection dates for all locations for each month. Perform on-site program replenishments and disbursements. Record usage of safety supplies and order replenishment requests. Perform stockroom duties to maintain, neat/orderly receipts, put-away, stock rotation, cycle counts, expediting, and other functions to meet requirements of your position. Perform equipment verifications, measurements and calibrations following customer and manufacturers protocolsj. Promote a safe work environment through various safety initiatives within functional area. Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings. Report internal/external metrics to Site Supervisor/Sr. Manager. Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments. Provide technical expertise and training to ULS staff. Follow procedures as outlined by Best Practices, SOPís & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties. Independently makes decisions and utilizes available resources to meet customer requirements.
Analyzes/maintains/reconciles various customer and client reports to ensure customer and client requirements are met. Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics. Communicates any customer issues or potential problems. Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times. Works effectively with a diverse cross-functional team. Embraces Practical Process Improvement (PPI) methodologies. Access & utilize the client's Intranet and SharePoint document management system. Positively represent our client at all times throughout customer locations. Attend required training sessions. Participate in projects and perform other duties as assigned.

REQUIREMENTS:
Must be able to read, write and communicate effectively. 1-2 years of progressive relevant experience preferred. Displays a high level of confidentiality for both customer and our client. Must maintain client's Four-I Values. Experience in laboratory setting or services preferred; experience in GLP/GMP environment preferred. Proven excellence in customer service skills. Computer/software skills. (Outlook, Excel, Word) Ability to establish and foster positive customer relationships. Strong communication skills and proactive approach in all duties. Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement. Ability to instantly adapt to a flexible and changing schedule. Ability to self-manage and operate independently. Demonstrate a sense of urgency in completing work assignments. Good time management and organizational skills. Must be able to work overtime as required.

Working Conditions:
Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently within customer location. Extensive walking/standing may be required for 75-85% of the day. May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc) Must possess motor skills appropriate to the task. Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

EDUCATION:
Accredited High School Diploma/GED
Accredited Associateís degree preferred.

WORK HOURS:
Full-Time
M-F, 7:00am-3:30pm
 
Job Number: 188343
Job Location: Foster City, CA
Rate: $DOE
Duration: 9 mos
Input Date: 12/08/2020
Last Updated: 01/15/2021
Firm Name: CHIPTON ROSS
Attention: Tyler Harrell
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: tharrell@chiptonross.com
Website: www.chiptonross.com

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