Job Listing Description

PS Product Consultant

Description:
What does a great PS Product Consultant do?
You'll provide analysis, consulting, and training for new client implementations to ACH Outsourcing utility. In this role, you will attend client implementation kick-off meetings, gather the necessary information and data needed to complete the implementation requirements and client‘s sign-off. Internally, you're responsible transitioning the requirements to the Outsourcing Support team.
You can expect to:
• Analyze and determine client conversion requirements
• Consult with clients before, during and after conversion, including the development of new procedures the conversion may need.
• Interpret client’s existing systems and workflows, through and including the balancing of conversion data.
• Train clients on system usage, on-line terminal assistance, and application balancing procedures.
• Find opportunities for process improvement.
• Use your creativity and integrity
POSITION PURPOSE:
Product Consultant provides analysis, consultation, and training for new client implementations to ACH Outsourcing utility. Product Consultant attends client implementation kick-off meetings, gathers the necessary information and data needed to complete the implementation requirements and client‘s sign-off. Internally, the Product Consultant is responsible for ensuring that the implementation requirements are effectively transitioned to the Outsourcing Support team.
RESPONSIBILITIES:
*1. Under general supervision, analyze and determine client conversion requirements for
ACH Outsourcing Utility.
*2. Provide consultation to the client before, during and after conversion, including the development
of new procedures the conversion may need.
*3. Interpret client’s existing systems and workflows, through and including the balancing of
conversion data.
*4. Provide training to the client before, during and after conversion, including the correct use of the
system and on-line terminal assistance, as well as daily application balancing procedures.
*5. Provide assistance to client before, during client user acceptance testing (UAT).
*6. Communicate progress and any potential problems to Fiserv management for awareness and/or
resolution.
*7. Provide application support as required.
*8. Identify opportunities for process improvement.
9. Present product demos as needed.
10. Completes other duties as assigned.
 
Basic qualifications for consideration:
• Five or more years of experience delivering software development and integration projects to clients in financial services
• High School diploma or GED
• Strong working knowledge of ACH processing, with details understanding of NACHA rules and regulations
• SDLC experience from design through deployment-Agile, Iterative and Incremental, Waterfall.
• Experience working with third party systems.
• Experience in functional testing and support of products already in production.
Preferred qualifications:
• Bachelor’s Degree in Business Administration, Computer Science or equivalent education
• Years of ACH Operations of the PEP+ product is REQUIRED.
Preferred QUALIFICATIONS:
Education: Bachelor’s Degree in Business Administration, Computer Science or equivalent education in a related discipline is required. Related work experience can be substituted for educational requirement.
Job Related Experience:
Typically requires five or more years of experience in the financial services industry and delivering software
development and integration projects to clients.
Exposure to ACH Operations and/or PEP+ product is a plus.
Years of ACH Operations of the PEP+ product is REQUIRED.
Functional Area Skills/Knowledge:
• Strong working knowledge of ACH processing, with details understanding of NACHA rules and regulations
• Solid understanding of various Software Development Life Cycles (SDLC) and all aspects of application phases from design through deployment. Including but not limited to Models: Agile, Iterative and Incremental, Waterfall.
o Must demonstrate experience working with third party systems.
o Familiar with relevant business issues as they impact overall project plans.
• Excellent communication and reading comprehension skills.
• Able to integrate product knowledge with technical knowledge.
• Ability to assist in functional testing and support of products already in production.
• Able to learn new applications and new platforms as needed.
• The individual must possess the following competencies:
o Creativity
o Action Oriented
o Dealing with Ambiguity
o Integrity and trust
o Peer relationships
o Personal Learning
 
 
Job Number: 2010122417
Job Location: Alpharetta, GA
Duration: 12 months
Input Date: 12/09/2020
Last Updated: 01/22/2021
Firm Name: PDS TECHNICAL SERVICES
Attention: Kristen Schabell
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003PHgkQAG&URLSource=cjhunter

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