Job Listing Description

PDS Tech Commercial Inc, is seeking Data Entry candidates in Wichita, Kansas.
 
Job Title: Data Entry Clerk 3
Job Type: Full time; Consultant (36 months)
Location: Wichita, KS (ONSITE)
Pay Rate: $18.79/hour
 
JOB DESCRIPTION
 
This position is in Customer Service field, who works under general supervision in responding to customer calls for Shipping and Receiving. Resolves moderately complex inquiries, collects and analyzes customer data, and properly update SAP. Escalates complex issues to Experienced Customer Facing CSRs.
 
Responsibilities:

• Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.

• Uses organization and product knowledge to address more difficult inquiries and provide follow up.

• Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.

• Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.

• Performs duties related to overall customer service.

• Serves as customer interface on product status and delivery.

• Consistently documents customer service needs to identify patterns and maintain quality.

Qualifications:

• Must be a US Citizen

• High School Diploma

• 5 years relevant experience

• Former experience in Aerospace preferred

• SAP experience preferred