Job Listing Description

Contracts Administrator

Description:
PDS Tech, Inc. is seeking a Contract Administrator for an open position in Windsor locks, CT.
Responsibilities are: 

  • Own all issues customers experience during the repair process 
  • Act on all customer requests in a timely and effective manner 
  • Track and measure performance results for airline operators 
  • Drive key operational metrics including 98% customer service level 
  • Generate quotes and manage account financials in accordance with contractual obligations 
  • Monitor and expedite core returns to prevent delays in inventory replenishment 
  • Communicate consistent, complete and accurate account information and delivery commitments weekly to customers and supporting organizations 
  • Create and present monthly progress reports and business reviews to customers and management 
  • Develop strong working relationships with internal business teams such as Engineering, Supply Chain, Finance, and Program Management 
  • Problem solve complex issues to root cause and apply corrective action to prevent reoccurrence 
  • Understand and comply with ITC and import/export regulations 
  • Participate in ACE (Achieving Competitiveness Excellence) and apply ACE tools to improve process 
  • Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies 
  • The ideal candidate thrives in a fast-paced customer service environment. 

Send resume to pscarafone@pdstech.com for consideration 
Experience / Qualifications :
  • BA/BS required. 
  • 3 - 5 years minimum experience in Customer Service or Supply Chain 
  • Aerospace Industry Experience a plus 
  • Strong administrative, organizational and problem solving skills 
  • Excellent verbal and written communication skills 
  • Microsoft Office and SAP

 
Job Number: 1610058231
Job Location: Windsor Locks, CT
Duration: 24 months
Input Date: 04/18/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Chris O\'Connor
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284
Email: northeastjobs@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail_logged_in?id=a1i50000002Fj2N&URLSource=cjhunter

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