Job Listing Description

Position Summary:

The Application Support Specialist is responsible for providing support to core business applications, including but not limited to JD Edward Enterprise One (v9.2), Material Requirements Planning (MRP) and Procurement systems. The Application Support Specialist serves as a liaison between the business and the development team, manages multiple, projects, deadlines and deliverables while providing business analysis to develop new applications or maintain existing ones. In addition, this positon provides testing, documentation, and configuration of the applications, as well as vendor and customer support. This position requires significant time outside the office and a willingness to travel domestically and internationally, between 25% and 40% annually.

Essential Job Functions: (list in order of importance)

The Application Support Specialist has three key areas of responsibility:

Customer Service:

• Listens carefully to the customer and asks questions to fully understand the nature of the request

Gathers requirements from end-users regarding application technology issues and queries

Responds to customer needs with a sense of urgency and provides high attention to detail

Conducts training sessions for new systems or refresher courses on current systems

Communicates with IT leadership on a regular basis regarding project issues, concerns and overall project statuses

Application Support:

Preforms business analysis/resolution for project and tasks

Conducts/attends meeting to present, review, recommend , or approve business solutions

Executes testing scenarios for new or changed applications or programs

Application Report Writing and Maintenance:

Prepares documentation to support projects, not limited to process, functional and technical specifications, issue logs, project summaries and procedures

Creates and maintains reports using Enterprise One tools

Education, Skills, and Experience:

A Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field

5 + years of ERP implementation and/or support experience

3 + years of experience implementing JD Edwards Enterprise One v9.0 or higher

Direct interaction with JD Edwards OMW internal change management engine

Proficiency in JD Edwards Enterprise One v9.0 or higher modules of MRP (Material Requirements Planning), Procurement

Proficient with MS Office suite applications

Ability to write functional specification and testing documentation

Strong and effective interpersonal and communications skills with the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

Excellent time management skills with the ability to multi-task and prioritize responsibilities

Willingness to travel domestically and internationally between 25% and 40% annually

Ability to work independently as well as within a team

APICS (American Production & Inventory Control Society) Certification in one or more areas is a plus

Oracle Certification in JD Edwards Supply Management (Procurement) is a plus

Oracle Certification in JD Edwards Supply Chain Management is a plus

Experience working in a manufacturing environment with focus on procurement and/or material requirements planning preferred

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will basis.

Position Summary:

The Application Support Specialist is responsible for providing support to core business applications, including but not limited to JD Edward Enterprise One (v9.2), Material Requirements Planning (MRP) and Procurement systems. The Application Support Specialist serves as a liaison between the business and the development team, manages multiple, projects, deadlines and deliverables while providing business analysis to develop new applications or maintain existing ones. In addition, this positon provides testing, documentation, and configuration of the applications, as well as vendor and customer support. This position requires significant time outside the office and a willingness to travel domestically and internationally, between 25% and 40% annually.



Essential Job Functions: (list in order of importance)

The Application Support Specialist has three key areas of responsibility:



Customer Service:

• Listens carefully to the customer and asks questions to fully understand the nature of the request


• Gathers requirements from end-users regarding application technology issues and queries


• Responds to customer needs with a sense of urgency and provides high attention to detail


• Conducts training sessions for new systems or refresher courses on current systems


• Communicates with IT leadership on a regular basis regarding project issues, concerns and overall project statuses

• Preforms business analysis/resolution for project and tasks


• Conducts/attends meeting to present, review, recommend , or approve business solutions


• Executes testing scenarios for new or changed applications or programs

• Prepares documentation to support projects, not limited to process, functional and technical specifications, issue logs, project summaries and procedures


• Creates and maintains reports using Enterprise One tools

• A Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field


• 5 + years of ERP implementation and/or support experience


• 3 + years of experience implementing JD Edwards Enterprise One v9.0 or higher


• Direct interaction with JD Edwards OMW internal change management engine


• Proficiency in JD Edwards Enterprise One v9.0 or higher modules of MRP (Material Requirements Planning), Procurement

• Proficient with MS Office suite applications

• Ability to write functional specification and testing documentation


• Strong and effective interpersonal and communications skills with the ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups


• Excellent time management skills with the ability to multi-task and prioritize responsibilities


• Willingness to travel domestically and internationally between 25% and 40% annually


• Ability to work independently as well as within a team


• APICS (American Production & Inventory Control Society) Certification in one or more areas is a plus


• Oracle Certification in JD Edwards Supply Management (Procurement) is a plus


• Oracle Certification in JD Edwards Supply Chain Management is a plus


• Experience working in a manufacturing environment with focus on procurement and/or material requirements planning preferred

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.



All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.



This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.



Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will basis.