Job Listing Description

PC/Network Technician - Secret

PDS Tech, Inc. is seeking a PC/Network Technician, in Melbourne, FL.

  • Provides technical\warranty support for computers and associated networks.
  • To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment.
  • Connects personal computers and terminals to existing data networks.
  • Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures
  • Utilizing Enterprise guidelines\standards assists customers in selecting appropriate hardware\software to meet business 6. requirements.
  • Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements.
  • Maintains service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket.
  • Escalates issues and problems that are outside of normal guidance and activities to management.
  • Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs. Decommissions returned systems for disposal.
  • Supervision and instruction given for routine work.
  • Follows established processes and procedures in performance of most duties with detailed instructions given for new activities or special assignments.
  • Exhibits good communication skills, an energetic approach, and patience with customers.

  • Level 2: 2 or more years related experience Level 3: 4 or more years related experience Experienced using a COTS Incident and Service Request ticketing system.
  • Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.
  • Strong familiarity with hardware components such as video cards, hard drives, network adapters and motherboards
  • Must be able to lift up to 50 pounds.
  • Active DOD Secret Clearance Required to start.
  • CompTIA A+ Certification.
  • AA or other 2 year technical degree in related discipline is a plus.

Job Number: 1910110151
Job Location: Melbourne, FL
Duration: 10 months
Input Date: 01/13/2020
Last Updated: 02/27/2020
Attention: Jennifer Morgan
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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