Job Listing Description

Desktop Technician II

PDS Tech, Inc. is seeking a Desktop Technician II, in Arlington, TX.
This position supports the Help Desk function and works in a team environment.
• Daily duties include responding to Voice Mail, E-mail, Phone calls, walk-up and remote support 
• Provide information technology customer support for local and remote users 
• Strong emphasis on Customer Service 
• Taking ownership of issues through to resolution on all appropriate requests 
• Categorize and prioritize end user support requests and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information 
• Instruct users on the use of personal computers and networks 
• Maintain and update standardized Apple Mac images (including configuration profiles) 
• Performing asset inventory activities as needed 
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork 
• Participate in Desktop Support (EndPoint) / After Hours On-Call support rotation
• Performs other duties as assigned.
• High School Diploma or GED 
• Minimum 5 years experience providing first level support required 
• Minimum 2 years of Apple (Mac) Support experience required 
• Advanced Internet Explorer, Windows 7, 8.1, and 10 knowledge 
• Experience with Dell Optiplex, Precision and Latitude hardware 
• Experience in troubleshooting Microsoft Office (Outlook, Word, and Excel) and other basic COTS (Commercial Off-the-shelf) applications 
• Experience working with creative professionals in a technical or support role 
• Excellent oral and written communication skills 
• Strong troubleshooting skills and creative problem solving abilities 
• Demonstrated ability to diagnose and solve software problems 
• Mac OS and Application Troubleshooting and Support skills 
• A+ and MCITP Certifications Preferred 
• Ability to maintain a professional telephone presence 
• Ability to clearly and effectively communicate with customers 
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels 
• Must be detail oriented and self-motivating 
• Previous experience working in a DoD environment is preferred
Job Number: 1810092587
Job Location: Arlington, TX
Duration: 3 months
Input Date: 02/07/2020
Attention: Rebecca Burrows
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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