Job Listing Description

Parts Technical Agent

Description:
PDS Tech, Inc. is seeking a Parts Technical Agent , in Racine, WI.
The Parts Technical Agent is a core member of Multi-functional product support team working in a call center environment. This position serves as a primary point of contact to the North American client  Dealer network along with internal client Sales, Marketing, and Field personnel for providing technical expertise as a relates to parts. 

Responsibilities include: 

  • Conduct communication via phone and/or an online submission tool 
  • Track this communication using a live internal documentation tool for traceability and accuracy. 
  • Be able to trouble shoot issues and deliver complete resolution to contacts. 
  • Compose relevant, timely, complete and accurate part(s) identification information for corrective action. 
  • Research dealer issues using all available tools and seek out information when not readily available. 
  • Exceptional time management skills required to manage time constraints. 
  • Identify errors, propose suggested changes, and escalate to Global Parts Publishing Team. 
  • Submit issues to Depots for inspection and corrective action to ensure good part shipped. 
  • Coordinate quality problems with our Parts Depots and Central Quality team to implement corrective action and obtain good part for the dealer. 
  • Structure solution to incidents consistent with objectives, policies and procedures. 
  • Effectively explain resolution through both verbal communication and in writing via electronic media. Log all dealer information in one program. 
  • Participate in training activities (both formal and informal) to continue to develop a thorough understanding of products and services. 


 
Requirement: 
  • Excellent verbal and written communication skills. 
  • Exhibits the ability to work in a high paced, cross-functional, and collaborative environment 
  • Experience with Parts or Technical Support. 
  • Ability to read and understand engineering drawings. 
  • Proficient in the simultaneous operation of multiple software programs. 
  • Ability to work flexible hours, as business needs dictate 
  • Basic level user with Microsoft Office Suite. 
  • Minimum 35 WPM typing skills required. 



Preferred Qualifications 

  • 3+years’ experience with Parts or Technical Support 
  • Associate’s or Bachelor’s Degree (Engineering, Mechanical, Agricultural) 
  • Agricultural and/or Construction field experience 
  • Knowledge of agricultural or construction equipment 
  • Customer Service experience 
  • Service Technician experience 
  • 50 WPM typing skills 

 
Job Number: 1810094457
Job Location: Racine, WI
Duration: 6 months
Input Date: 10/31/2018
Firm Name: PDS TECHNICAL SERVICES
Attention: Louie Turdanes
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002qwt8QAA&URLSource=cjhunter

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