Job Listing Description

Customer Services Support Analyst -

Description:
PDS Tech, Inc. is seeking candidates for a Customer Services Support Analyst in Miami, FL.  Location is outside Miami International Airport. 

This role provides reporting, analytical, and administrative support of all activities for the Latin America & Caribbean Customer Services organization. The incumbent will manage multiple concurrent projects primarily within the Customer Services team but will liaise with a multifunctional team within the Latin America Sales & Services business unit.


  Primary Responsibilities:

  • Become familiar with Company culture, Customer Services processes and tools, and key stakeholders and customers.
  • Reviews/revises service offers to customers and reporting documents.
  • Champion for the community relation activities provided for the Company Training Center in Miami.
  • Support activities for events with customers.
  • Monitor aviation news from Latin America and regional customers (airlines).
  • Become proficient with tools and processes of the Customer Services organization as well as their services portfolio; visual management and maintain Customer Gifts Inventory.
  • Become familiar with CSDs and Key Account Managers based in Toulouse and services in the Region.
  • Become familiar with issues in the Latin America Monthly Business Report (MBR) and minutes of internal department meetings; participate in the preparation of the MBR.
  • Become familiar with our presentations/service proposals/reports in coordination with the Customer Support Directors and Head o Region; update presentations and reports, suggest improvements.
  • Observe the CSDs on ad-hoc projects (e.g. aircraft entry-into-service project management, customer meetings preparation and presentations); Support Airline Marketing Directors, as needed, in business development activities for the region:
  • Support implementation of service marketing strategies (B2B) with the services marketing, and the services sales directors.
  • Study and interpret benchmark results.
  • Use of Salesforce and internal resources to look at regional opportunities.
  • Provide support for administrative tasks (customer database update, shared drive management);
  • Provide logistical support to Customer Support and Services Miami events;
  • Become familiar with the management of mailings, event invitations, RSVPs, etc.


Additional Responsibilities:



  • Other duties as assigned.

Experience / Skills / Training:

1 - 3 years of demonstrated previous corporate work experience.
1 - 3 years of sales/marketing/procurement experience.
1 - 3 years of project management experience.
Ability to multi-task, manage competing priorities, and handle multiple assignments simultaneously and efficiently.
Ability to work in a team environment while being a dynamic, innovative, and creative individual contributor.
Proficiency in Microsoft Office applications and job-related applications/tools.
Proficiency with Google Suite tools and applications.
Fluent in English (Spanish and/or French a plus, but not required).
Previous aviation experience is preferred, but not required.

Education Requirements:

Bachelor's Degree required (Business Administration or Aerospace preferred).
 


 
Job Number: 2110131409
Job Location: Miami, FL
Duration: 9 months
Input Date: 10/08/2021
Firm Name: PDS TECHNICAL SERVICES
Attention: Earl Sawyer
Address: 300 E JOHN CARPENTER FWY STE 700
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000003PmboQAC&URLSource=cjhunter

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