Description: PDS Tech, Inc is seeking a candidate for the Associate Document Advisor position located in Great Neck, NY. This position will act as the primary contact for the client on all matters associated with the delivery and performance connected to our on-site Print Production Center, Document Advisor Services, and External Vended Print Services. The Associate Document Advisor is responsible and accountable for managing “day of” operations through leadership and providing direction to a staff of 5 employees in a large Print Production environment. Critical focus on inspecting and managing personnel compliance with process, procedure, and policy to deliver contracted Service Level Agreement targets. Ongoing analysis and continuous process improvement to enhance staff efficiency and effectiveness resulting in the highest levels of Quality Assurance and Client Satisfaction Levels.
Primary resource for advice for all document production needs of the Client (potentially forms, document design, replenishment stock) for both litho/web printing as well as digital print solutions Production Print Advice and Services Promotion: -- Manage Business Unit relationships, working with and advising Business Unit document owners to meet document production needs in a cost effective manner -- If applicable, become active member of the Clients Form Committee -- Promote the print services of the company or client production print center (where applicable) -- Convert appropriate applications to digital platforms - identify and develop digital document opportunities -- Ensure that savings targets are met and recorded for various deliverables, where applicable Print Job Management: -- Price, co-ordinate and manage print projects for the Business Units as required -- Interface with preferred suppliers, internal / external as required -- Manage the various process requirements such as: ---- Attend forms committee ---- Document production quote process ---- Purchase order creation ---- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System Administration: -- Provide system administration for the forms management solution implemented for the client Forms/Document Design: -- Provide design expertise for all forms produced via print-on-demand (POD) -- Act as creative consultant on forms design/ construction -- Provide forms creation & revision services -- Provide training to client end users on applicable DAO technology tools and processes
-Coordinates training of new employees, as required -Coordinates administrative tasks performed by Client Associates -Attend operations staff and/or/client meetings and act as an operations focal point for the account -Works closely with immediate manager sharing information and following-up with account activity -Coordinates and leads internal and external site team meetings -Participates in internal and external account reviews -Establish effective monthly reports to track and trend key business and performance drivers -Use of Computer: Email, MS Word, Excel, PowerPoint -Provide general guidance and daily activity direction to approximately 5-10 Client Associates -Problem resolution and escalation -Use of organizational and time management skills to facilitate client deliverables -Ability to manage multiple tasks -Able to lift and move up to 50 pounds SKILLS: Ability to demonstrate excellent interpersonal skills Demonstrate ability to communicated effectively (both written & in person) to Senior levels to articulate document strategy Demonstrate ability to network with colleagues to share and deliver benchmark solutions Demonstrate ability to deliver to deadlines Demonstrate ability to function effectively at all levels of the business Ability to demonstrate knowledge of PC's and recent releases of Microsoft Office (Proficient with Excel) Ability to demonstrate current graphic design software, especially In Design, Adobe Illustrator and Quark Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements Demonstrate ability to manage multiple tasks in fast paced environment Ability to demonstrate creativity & strong negotiation skills Ability to demonstrate organizational skills
EXPERIENCE: Minimum of five (5) years of print industry experience either in a production and/or project management Minimum of three (3) years in a customer relationship role Experience in print sales or price estimation Familiar with document production techniques Experience with commercial / transaction print / digital print Direct Mail Experience preferred Experience in working autonomously Experience with print shop management and/or job scheduling Graphic and forms design expertise Valid drivers license ccount management experience Print procurement experience with commercial vendors Print inventory management and tracking experience preferred Team supervision experience
EDUCATION: Minimum: High School Diploma or Equivalent, Preferred: Associates Degree