Description: PDS Tech is seeking a Desktop Support Engineer in Durham, NC.
Detailed Job Description: ** 2 to 7 Years of experience only! ** Nice to have, but not required A+ Certification - Provide professional assistance for our Southpark and Weck Drive NC location. - Good working knowledge for Laptop/Desktop and peripherals troubleshooting and repair. - Good working knowledge of how to follow process: - Ability to create and be assigned to work tickets in TFS System. - Handle documenting tickets, work directly and indirectly with internal customers, maintain a small contingence of stock, able to provide “How To” documents when issues are found with resolution. - Will be required to be on-call periodically - (opportunity to earn extra pay). - Must be able to work well with others remotely within the team. - Able to troubleshoot local area networking issues to ensure connectivity to the Corporate network. - Work with the Infrastructure and Messaging teams as necessary to resolve incidents. - Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.
** Skills Required ** • Strong customer service skills • Reliability and a strong sense of responsibility • Ability to work independently and take ownership • Solid technical and analytical skills required • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers • Knowledge of supported Microsoft Windows operating systems • Experience with Active Directory administration • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities • Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues