Job Listing Description

Desktop Support Engineer

PDS Tech is seeking a Desktop Support Engineer in Durham, NC.

Detailed Job Description:
** 2 to 7 Years of experience only!
** Nice to have, but not required A+ Certification
- Provide professional assistance for our Southpark and Weck Drive NC location.
- Good working knowledge for Laptop/Desktop and peripherals troubleshooting and repair.
- Good working knowledge of how to follow process:
- Ability to create and be assigned to work tickets in TFS System.
- Handle documenting tickets, work directly and indirectly with internal customers, maintain a small contingence of stock, able to provide “How To” documents when issues are found with resolution.
- Will be required to be on-call periodically - (opportunity to earn extra pay).
- Must be able to work well with others remotely within the team.
- Able to troubleshoot local area networking issues to ensure connectivity to the Corporate network.
- Work with the Infrastructure and Messaging teams as necessary to resolve incidents.
- Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

** Skills Required **
• Strong customer service skills
• Reliability and a strong sense of responsibility
• Ability to work independently and take ownership
• Solid technical and analytical skills required
• Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
• Knowledge of supported Microsoft Windows operating systems
• Experience with Active Directory administration
• Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
• Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues

Job Number: 1710069594
Job Location: Durham, NC
Per Diem: No
Duration: 6 months
Input Date: 06/19/2017
Attention: Lyle Brown
Address: 12708 RIATA VISTA CIR STE A-108
City, State: AUSTIN, TX 78727
Phone: 512/343-0303
800 Phone: 800/917-2841

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