The Customer Service Representative will be responsible for the full range of customer service responsibilities on the order processing side from receipt to fulfillment.
~ Order Processing / Backorder Resolution
~ Order Tracking and Communication for Ship Window Compliance
~ Warehouse Communication for Special Handling and Problem Resolution
~ Customer Communication and Problem Resolution
~ ASN/Tracking using customer specific applications/Websites
~ Customer Compliance Research and Resolution
Experience / Qualifications:
~ High School degree required; Associates or above preferred
~ Effective communication skills and customer focused approach to problem resolution.
~ Working knowledge of SAP**
~ Basic Excel abilities
**SAP stands for Systems, Applications and Products in Data Processing. SAP is a software that develops Customer Relationship Management (CRM), a marketing software program designed to help businesses plan, execute and manage their marketing campaigns. SAP also manufactures a number of non-marketing software programs designed to manage finances, suppliers and human capital, among other aspects of business.
Mark A Ludwig
Vice President / Sr. Account Executive
Global American Staffing
Phone: (508) 230-5030 x123
GLOBAL AMERICAN STAFFING
Mark A Ludwig
12 HARDING ST STE 204-205
LAKEVILLE, MA 02347