Job Listing Description

Customer Service Associate - Sr Customer Service Associate 1

PDS Tech, Inc. is seeking a Customer Service Associate, in Federal Way, WA.
Customer Service Associate
This Avionics Company is a pioneer in the development and deployment of innovative communication and aviation electronic solutions for both commercial and government applications. Their expertise in flight deck avionics, cabin electronics, mission communications, simulation and training, and information management services is delivered by a global workforce, and a service and support network that crosses more than 150 countries.

Responsibilities include:
  • Logistics, contract management, and customer relations
  • Coordinate directly with domestic and international customers via email and phone.
  • Effectively manage a large amount of communication and data while complying with internal and external process.
  • Manage customer inquiries regarding scheduling, quoting, and tracking of equipment repairs.
  • Process equipment returned for test/repair from customer.
  • Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures
  • Utilize enterprise system (SAP) to input or extract repair/material data.
  • Assists in interface with intra-company departments relative to warranty, credit, billing, etc. for repairs
  • ***Position can require consistent movement. Tasks can include boxing and unboxing (up to 25 lbs).


-Associates Degree REQUIRED

-Strong email and MS office software skills

-Ability to work day shift or afternoon shift

-Strong organizational skills


-Logistics experience preferred

-SAP Experience

-Data Entry
Job Number: 2010119091
Job Location: Auburn, WA
Duration: 12 months
Input Date: 10/01/2020
Last Updated: 10/21/2020
Attention: Marjorie Santiago-Marquez
Address: 11828 W CENTRAL STE 100
City, State: WICHITA, KS 67212-5129
Phone: 316/729-1800
800 Phone: 800/333-8644
Fax Phone: 316/729-1857

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