Job Listing Description

Commercial Field Service Technician

The Technician provides customer service in the field in order to troubleshoot, diagnose, and repair commercial cooking, refrigeration, and/or HVAC equipment.

• Properly troubleshoots, diagnoses, and repairs commercial cooking, refrigeration, and/or HVAC equipment.
• Provides highest level of service to the customer and professionally communicates the service needed to customers.
• Defines service problems, collects data, establishes facts, and draws valid conclusions about the work needing to be performed.
• Provides accurate and grammatically correct information into work orders.
• Consults with the Parts Department to get parts ordered and the Service Department to get follow up calls scheduled.
• Communicates with manufacturers as needed to help with diagnosing equipment.
• Installs all parts ordered for the customer in a timely and professional manner.
• Follows safe work practices and accident prevention procedures.
• Maintains a neat and orderly truck, and an accurate part and tool inventory.
• Maintains productivity levels in accordance with company standards.
• Provides technical support for internal staff and other technicians.
• Consults with manufacturers, sales reps, dealers, and customers.
• Promotes and recommends other services provided by the Company to customers.
• Requires regular and punctual attendance.
• Works on-call shifts and overtime as assigned.
• Requires frequent driving of Company vehicle to and from customer locations.
• Complies with all Company policies and procedures.
• Other duties as assigned by management.

• Must be able to climb stairs and ladders
• Moderate to heavy lifting and carrying (up to 75 pounds)
• Requires frequent walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning.
• Exposure to extreme temperatures and weather conditions; dirty, slippery, loud and environments.
• Must be able to use hands for fine manipulation of hand tools

• High School diploma or GED
• Refrigeration technicians must be EPA certified
• Must have a valid driver’s license from the state in which applicant is applying and must be insurable by the Company’s auto insurance carrier
• Must pass a pre-employment drug screen and criminal background check
• Two (2) years of education and/or experience in food service equipment repair, or in a related area.
• Ability to operate Company service software on Company provided tablet/computer.
• Background experience in gas, electric, plumbing, and/or steam repairs a plus
• Must be highly safety conscious
• Excellent organizational skills, must be motivated, a self-starter, and able to follow through on duties and assignments with minimal supervision
Job Number: 2010118756
Job Location: Grove City, OH
Duration: 12 months
Input Date: 10/09/2020
Attention: Peter Pham
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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