Job Listing Description

Business Systems Analyst - Citrix

Business Systems Analyst - Citrix
This position is responsible for the technical delivery of a data client access portal (Citrix) product solution to end users in the banking financial services industry. The individual oversees all technical aspects of the product including server administrations, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, daily processing status and works directly with internal Clients to provide support for the product. The position is responsible for researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
The individual oversees all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product. The position is responsible for server administration, managing a complete Citrix farm, researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
1. *Oversees all technical aspects annual DR exercise, vulnerability management, coordinate change processes, of the client access portal (Citrix) products offering including ad-hoc reports, server administration, internal customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting and daily processing/daily updates.
2. *Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.
3. *Completes department cross-training as required to ensure familiarity with the servers, Citrix and applications used to deliver the product solution to end users.
4. *Answers technical questions related to the product in order to support the sales staff, Account Managers, Service Managers and Client Services staff.
5. *Provides technical support to resolve client issues.
6. *Assists client services team with troubleshooting application launch errors, connectivity issues and program errors.
7. *Maintains outstanding issues list ensuring outstanding issues receive regular follow up and the status is tracked and updated regularly.
8. *Assists in the planning and design of products throughout all stages of the product life cycle.
9. *Research new product ideas or enhancements to existing products.
10. *Provide product support to internal departments and external clients upon special request.
11.*Recommend new product ideas.
12.*Work with other internal departments to effectively market products.
13. *Simulates or recreates customer problems to resolve user operating difficulties.
14. *Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.
15.*Assists the Client Services team with researching and investigating the technical portion of customer suggestions for enhancements and insures proper handling and follow-up.
16.*Documents problems and corrective procedures.
17.*Works with development personnel to determine problem solutions.
18. *Attends on-going training to achieve level of technical skill needed to solve more complex problems.
19. Perform other duties as required.
Basic Qualifications for Consideration:
Minimum of five years work-related experience. Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously and possess effective multi-tasking skills. Must show a demonstrated work history of learning technical software applications, processes and procedures as well as performing technical product implementations.

Manage resources cross-functional teams
Ability to manage/prioritize projects and processes associated with various priorities
Have strong communications skills (verbal and written) with special attention to technical content
Have effective problem-solving skills
Possess a strong work ethic
Possess strong retention skills
Have analytical problem-solving ability
Have a good working knowledge of Microsoft SQL and Microsoft Windows servers, including hardware and software
Be able to take ownership of job duties & responsibilities as well as work independently with minimal supervision and oversight

Preferred Skills, Experience, and Education:
Process Management
Citrix XenApp &/or XenDesktop
Microsoft Server 2012 & higher
Microsoft Internet Information Services (IIS)
Working knowledge of network connectivity including basic connectivity troubleshooting
Technical product implementations (includes Citrix & Windows Server administration functions)
A wide variety of 3rd party programs and applications
Job Number: 2010118785
Job Location: Brookfield, WI
Duration: 18 months
Input Date: 10/12/2020
Last Updated: 10/21/2020
Attention: Kristen Schabell
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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