Job Listing Description

Business Information Manager

Business Information Manager
Job Description:
This position is responsible for the technical implementation of a data mining/data warehousing (Business Information Manager) product solution for end users in the banking & financial services industry. The individual oversees all aspects of the technical product implementations and works directly with internal teams (Implementations, Transmissions, Client Services, etc.) to ensure the timely completion of client implementation projects. The position is responsible for timely completion of the assigned technical implementation tasks and cases for the product to ensure the solution can be delivered to clients expeditiously.
1. Performs the technical implementation (Server Admin & SQL DB Admin functions) of a data mining/data warehouse application (Business Information Manager).
2. Performs all aspects of the technical implementations including coordinating file transmissions, building SQL databases, setting up automated daily file processing, monitoring daily processing status and report output, etc.
3. Troubleshoots issues and problems related to technical implementation tasks, automated file processing, file output and technical product issues reported by clients.
4. Coordinates and performs scheduled product updates.
5. Provides advanced technical support, daily monitoring, troubleshooting and daily processing/daily updates.
6. Timely completion of assigned tasks and cases in accordance with defined expectations and commitments.
7. Tracks, documents and reports known products issues and problems.
8. Creates & updates detailed documents and step-by-step guides related to the product implementations tasks and procedures.
9. Provide technical support to resolve client problems.
10. Tracks and monitors daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.
11. Assists with troubleshooting connectivity issues and program errors.
12. Maintains outstanding issues list ensuring outstanding clients issues receive regular follow up and the status is tracked and updated regularly.
13. Assists in the planning and design of products throughout all stages of the product life cycle.
14. Research new product ideas or enhancements to the product.
15. Recommend new product ideas, processes or procedures
16. Simulates or recreates customer problems to resolve user operating difficulties.
17. Discusses problems or inquiries with other department personnel and offers technical assistance and insures proper handling and follow-up.
18. Communicates suggestions for enhancements and insures proper handling and follow-up.
19. Documents problems and corrective procedures.
20. Works with development personnel to determine problem solutions.
21. Attends on-going training to achieve level of technical skill needed to solve more complex problems.
22. Perform other duties as required.
Job Related Experience: Minimum of five years work-related experience. Must be able to make decisions, resolve problems using experience and professional judgment, follow specific instructions, perform repeatable technical product implementations, manage multiple implementation projects simultaneously and possess effective multi-tasking skills. Must show a demonstrated work history of learning technical software applications, processes and procedures as well as performing technical product implementations.
Have a good working knowledge of Microsoft SQL and Microsoft Windows servers, including hardware and software
Be able to take ownership of job duties & responsibilities as well as work independently with minimal supervision and oversight
Prefer experience with:
Microsoft SQL 2008 & higher
Microsoft SQL Query Language
Microsoft Server 2012 & higher
Microsoft Internet Information Services (IIS)
FTP file movements and file transmissions
Working knowledge of network connectivity including basic connectivity troubleshooting
Technical product implementations (includes SQL DBA & Windows Server administration functions)
Automated file processing
A wide variety of 3rd party programs and applications

Education: Bachelor’s Degree in computer science and/or related field required. Equivalent work experience may be substituted.
Job Number: 2010118789
Job Location: Alpharetta, GA
Duration: 18 months
Input Date: 09/23/2020
Last Updated: 10/20/2020
Attention: Kristen Schabell
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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