Job Listing Description

Ticket Counter Associate

Flexible schedule is a MUST. 

Key Accountabilities

• Engage as the primary focal point for aircraft scheduling and passenger reservations for our clients Shuttle services.
• Be adaptable to tackle new & challenging tasks as situations necessitate.
• Coordinates air travel (both commercial and aboard three company operated leased Boeing 737 aircraft) for employees and contingent workers.
• Set or adjust schedules in the event of weather/mechanical delays.
• Coordinates and disseminates daily flight information to Shared Services Dispatch, flight crews, ticket counter and applicable personnel.
• Utilizes iLogistics management system for flight scheduling and reservation coordination activities insuring accurate input of data supporting accurate passenger manifests and reliable reporting of statistics.
• Coordinates and communicates aircraft schedules and pertinent passenger and operational information with flight crews, ground and maintenance personnel and users.
• Communicates with various companies and organizations to ensure utilization of the air transportation system is valid.
• Manages heavy phone activity to provide efficient customer service ensuring accurate and pertinent schedule and operational information when dealing with business associates, company officials, and users.
• Compiles and prepares various statistical reports and correspondence with attention to detail.
• Records passenger manifests, trip data and verifies commercial billings to ensure accurate reporting for accounting issues and costs analysis.
• Provides operational back up to support ongoing day-to-day Aviation Operations activities.

Required and Preferred Skills and Experience • Entry level, typically 0-3 years of experience.
• Requires basic knowledge of discipline.
• Uses established procedures to solve standard, straight-forward problems.
• Has the ability to perform routine assignments based on detailed instructions/past practices.
CategoryNameRequiredImportanceLevelLast UsedExperience 
EducationHigh School Diploma/GEDYes5     
GeneralCustomer ServiceYes5     
GeneralAbility to Multi-TaskNo5     
Skills/ExperienceiLogistics management systemNo5     
Skills/ExperienceOrganizational SkillsNo5     
SoftwareMS OfficeYes5

Job Number: 1910108669
Job Location: Anchorage, Ak
Duration: 10 months
Input Date: 11/01/2019
Last Updated: 12/10/2019
Attention: Luke Polansky
310 K ST STE 200

City, State: ANCHORAGE, AK 99501
Phone: 907/562-1633
Fax Phone: 855/685-1397

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