Job Listing Description

Technical Support Rep

General Summary:
The Field Service Representative provides advisory technical support to Clients dealers and customers and supports issue resolution. The Field Service Representative is the liaison between customers, dealers, and the client.
Duties and Responsibilities:

    • Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues.
    • Reports customer, dealer, and aircraft issues requiring client management visibility and/or action.
    • Provides dealer and customer on-site advisory support, answers technical support questions, resolves customer satisfaction issues, resolves warranty questions, and any other issues that may arise.
    • Submits Field Condition Reports in accordance with client field issue reporting requirements.
    • Works with Client Technical Support and Service Engineering to resolve uncommon technical difficulties and to initiate development of approved repair procedures and drawings.
    • Facilitates on-site technical training as required.
    • Assists in promoting and supporting client interests at trade shows and special events as required.
    • Supports audits and compliance of dealer contractual obligations with respect to Client Dealer Agreement and Operations Manual requirements.
    • Travels approximately 40> of the time both domestically and internationally (Please note: Travel may be required under short notice.)
    • Performs routine administrative duties related to timekeeping, office facility, office supplies, job reports, expenses, travel, budget estimating/planning, etc.

Education, Work Experience, Certification and/or Licensure:
  • Bachelors’ degree from a four year college or university in Business, Aviation Management, or a related technical field is required.
  • At the discretion of management, equivalent years of experience and education/training may be considered in lieu of a degree
  • 7 years of experience in general aviation is required.
  • Previous experience working directly in an aviation customer support and/or product support role is required.
  • FAA A&P license or equivalent civil aviation authority certification is required.
  • Valid passport with the ability to travel worldwide without restrictions is required.
  • Previous experience working directly with aircraft owners and other high net worth individuals is preferred.
  • Previous experience working with an ERP System (i.e. - SAP) is preferred.
  • Experience using Microsoft products i.e. Word, Excell, and Powerpoint is required  

Knowledge, Skills and Abilities:

  • Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.Incumbents may be required to stand, sit, squat, walk, bend, climb ladders, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
  • Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).
  • Read, hear, speak, and see with no restrictions, as required by job duties.
  • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
  • Effectively communicate in Business English language.
  • Pull, push, carry, lift, or move items up to 10 lbs. throughout the work shift without assistance, as required by job duties.
  • Pull, push, carry, lift or move materials/people/items/equipment weighing up to 50lbs or more during the work shift, with the use of Company provided “reach assistance technology” or “movement assist technology” (fork-lifts, pallet jacks, pulleys, dolly’s, robotics reach equipment, people movers etc.), as required by job duties.


  • Physical Requirements:

    • Detail oriented, organized, and ability to think both strategically and tactically is required.
    • Excellent interpersonal skills and ability to work with a diverse dealer network and customers to develop strong personal relationships is required.
    • Working technical knowledge of aircraft systems and assemblies is required.
    • Working knowledge of turbine-powered aircraft systems and field support practices is required.
    • Working knowledge and understanding of civil aviation regulations as they apply to aircraft operations, maintenance and design certification is preferred.
    • Ability to communicate effectively is required.
    • Ability to facilitate resolution to complex technical issues and customer concerns is required.
    • Multilingual skills are desired but not required.

Job Number: 1910107858
Job Location: Greensboro, NC
Duration: 12 months
Input Date: 01/13/2020
Last Updated: 01/17/2020
Attention: Thomas Levitt
City, State: IRVING, TX 75062
800 Phone: 866/224-2745

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