Job Listing Description

Contracts Order Specialist

PDS Tech is looking for candidate for the  Customer Order Specialist position located in Peachtree City, GA.  
Essential Duties and Responsibilities:
  • Participate in and contribute to a high performing customer service and a cross functional Customer Account Support Team in accordance with the defined KPIs. 
  • Build and maintain strong customer satisfaction by providing response times in line with industry standards (World Airlines and Suppliers Guide).   
  • Build and maintain solid customer relationships by understanding customer needs, proactive communication, positive customer service, and engagement 
  • Handle customer quotations pertaining to Airbus/Satair products including timely follow up on quotations. 
  • Administer the complete customer order via SAP, as well as other portals, including initial receipt, order processing, sourcing, escalation and delivery follow up 
  • Other activities include clarification of spares technical queries utilizing Technical Documentation and liaising with technical and engineering departments. 
  • Support Sales and Finance in collection of Accounts Receivables 
  • Handle customer claims including timely handling of returned/ rejected goods from customers
  • Professional written and verbal communication with customers 
  • Other duties as assigned 

  • 2-3 years of customer service experience in a fast-paced environment.  
  • Experience in an aviation or military support environment is preferred. 
  • Experience with SAP is preferred or in other integrated business systems   

Education / Special Qualifications:  (Certifications, Licenses, Clearances required)

  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience.

Job Number: 1710071475
Job Location: Peachtree City, GA
Duration: 6 months
Input Date: 08/02/2017
Attention: Sheila Hernandez
Address: 3201 CHERRY RIDGE DR STE A103
City, State: SAN ANTONIO, TX 78230-4824
Phone: 210/524-1496
800 Phone: 866/570-1503

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