Job Listing Description

Complaint Analyst - WI

Description:
Job Description:
Responsible for performing activities associated with the product complaint handling program.

Responsibilities:
o Review initial complaint assessments for accuracy and completeness.
o Review initial complaint for preliminary reportability assessment and determination of potential hazard
o Work with departmental and interdepartmental personnel to ensure investigation activities yield the necessary information to determine the root cause of each complaint.
o Provide root cause analysis for each complaint investigated.
o Provide an assessment as to whether corrective or preventive action is required based on the outcome each complaint investigation.
o Ensure customer complaints are being processed in a timely manner.
o Ensure customer complaints are being processed in accordance with established company procedures and applicable regulatory standards.
o Performs other duties as requested.

Requirements:
o Bachelor's Degree in related field required.
o 2+ years' experience in medical device industry or other FDA regulated industry.
o Experience in failure analysis and scientific methodology will be required.
o Prior working experience with complaint analysis or root cause determinations would be preferred.
o Additional medical or statistical training/experience would be preferred.
o Ability to manage multiple issues, be organized, and manage timely workflow is required.
o Strong attention to detail and accuracy.
o Must possess the ability to effectively communicate in written and oral format.
o Must be a team-player, possess outstanding customer service skills and be self-motivated.
o Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.
o Must have the ability to initiative and develop creative solutions.
o Possess the ability to manage time and prioritize critical priorities.
o Must demonstrate the ability to increase knowledge.
Education:
o Bachelor's Degree in related field required.
Schedule:

 
Job Number: 164265
Job Location: Milwaukee, WI
Rate: $18.66 to $26.12 DOE
Duration: 3 months
Input Date: 07/17/2017
Firm Name: CHIPTON ROSS
Attention: Mahta Eslami
Address: 343 MAIN ST
City, State: EL SEGUNDO, CA 90245
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: meslami@chiptonross.com
Website: www.chiptonross.com

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