Job Listing Description

Field Service Technician 3 (Direct)

PDS Tech is seeking a candidate for the Field Service Technician 3 (Direct) position located in Elk Grove Village, IL.  
He/She will assist the Customer Service department providing details on customer related inquires, involving Mechanical department concerns. \
He/She will interact with Transportation, Engineering, Dispatch and Finance departments for the safe, cost effective and efficient operations of the railroad.
The Field Service Technician provides technical advice to the maintenance workforce in order to enhance equipment reliability of the clients locomotive fleet.
This includes advice on: restoration and resolution to equipment failures, semi-complex equipment installation, modifications and repairs 
Applicants who want to take part in our Service Department would be responsible for the following main tasks: 


• Ensures to provide high quality technical advice to the maintenance workforce to enhance equipment reliability of a new locomotive fleet. 
• Ensures the local site team is responsive and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made. 
• Ensures the team delivers on-going system operation training for the customers. 
• Assists in assigned troubleshooting and repair works 
• Responsible for planning on local site level 
• Ensures proper communication between the customer and the service team. 
• Acts as a mentor and provides on-the-job training to Technicians as required. 
• Provides feedback to team regarding performance, quality, and productivity issues. 
• Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc. 
Required Knowledge/Skills, Education, and Experience: 

• Associate’s degree in an engineering discipline. 
• Minimum of 5 years of working experience with a railroad or other technical agency. 
• Knowledge of all Railroad Regulatory requirements. 
• Excellent English language technical communication skills in speaking, reading and writing. 
• Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products 
• Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, Cormap 
• Required travel: 20% 

Preferred Knowledge/Skills, Education, and Experience: 

• Preferred experience: More than 5 years of experience in railway field operations. 
• Excellent English language technical communication skills in speaking, reading and writing. 
• Background or formal training in Quality tools e.g. six sigma. 
• Ability to apply Standardization of processes to maximize consistency of output and increase efficiency. 
• Aptitude to understand technical information 
 • Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering.
Job Number: 1710062094
Job Location: Elk Grove Village, IL
Duration: 6 months
Input Date: 01/11/2017
Attention: Antonio Imperial
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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