Job Listing Description

Customer Order Specialist

Description:
PDS Tech, Inc. is seeking a Customer Order Specialist in Ashbun, VA.

Summary:

Order Processing: 60%



  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.


Relationship Building: 20%



  • Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.


Technical Support: 10%



  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries. 


 


Qualified Experience / Skills / Training:



Education:



  • An Associates Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.


Experience:



  • 2-3 years of customer service experience in a fast-paced environment is required.
  • Experience in the aviation industry or military support environment is preferred. 


Knowledge, Skills, Demonstrated Capabilities:



  • Ability to respond to customers with efficiency and engage in positive interpersonal exchanges with customers, managers and team members.
  • Ability to understand and follow Export Compliance regulations required.
  • Ability to reference Technical Documentation and provide information requested by customers.
  • Knowledge of aircraft parts would be advantageous.
  • Has demonstrated a high professional integrity and ethical standards.
  • Has demonstrated a high level of energy, persistence and "can do" attitude.
  • Detail oriented and self-driven.


Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):



  • Strong command of English, written and verbal.
  • Knowledge of other languages highly desirable (German, French, Spanish, etc).


Technical Systems Proficiency:



  • PC literacy, including intermediate word processing, spreadsheet, and database skills.
  • Basic knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook, ...)
  • Basic knowledge of SAP, preferred 


Travel Required:



  • Up to 5 % Domestic and International


Eligibility:



  • Able to work in the US without a current or future need for visa sponsorship


Clearance:



  • None


Decision Making, Complexity:



  • Able to provide answers to complex technical inquiries related to ordering airplane parts and services.
  • Able to decide to escalate order processing and material sourcing issues to management. 


Job Dimensions, Contributions to Success:



  • Able to respond to customers with efficiency and engage in positive interpersonal exchanges with customers to build confidence in the Satair Group.
  • Able to efficiently process orders in order to contribute to overall company profitability. 

 
Job Number: 1810095724
Job Location: Ashburn, VA
Duration: 12 months
Input Date: 02/08/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Rick Ingle
Address: 11828 W CENTRAL STE 100
City, State: WICHITA, KS 67212-5129
Phone: 316/729-1800
800 Phone: 800/333-8644
Fax Phone: 316/729-1857
Email: cecjwichita@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T000002r1OoQAI&URLSource=cjhunter

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