Description: PDS Tech is seeking Appraisal Customer Service for an open position in Coraopolis, PA
JOB SUMMARY Responsible for interacting with Settlement Services clients and business functional operations departments to insure that appraisal orders are processed according to client requirements and delivered timely.
ESSENTIAL JOB FUNCTIONS 1.Fields incoming phone calls and email requests from ESS clients. Provides order status via email, phone and Vision status notes. Contacts internal departments for status of late appraisals. Monitors daily work in progress reports to identify overdue appraisals. 2.Fields incoming client phone calls, email status and issue resolution requests. 3.Utilizes a daily work in progress report and the call system, to insure the resolution of internal calls and the timely processing of client appraisal orders. 4.Regularly communicates with clients and company departments via phone, email and by entering order status notes into the order management platform. 5.Delivers superior customer service, effectively communicates via email and phone, manages their work utilizing reports, and effectively communicates order status with other departments. 6.Other duties as assigned.
EDUCATION / EXPERIENCE REQUIREMENTS
•Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position is preferred. •Proficient in Microsoft Office Suite •1 year of related mortgage industry experience/training
PHYSICAL CONDITIONS/WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed; may require walking, primarily on a level surface, throughout the day; reaching above shoulder heights, below the waist or lifting as required to file documents or store materials; proper lifting techniques required; may include lifting up to 25 pounds for files or paper.
Note any additional physical requirements for the job (e.g. heavy lifting requirements).