PDS is seeking a Technical Support Specialist in Golden Valley, MN
Tasks and Responsibilities:
• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving — Diagnose and resolve technical hardware and software issues.
• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.
• High school diploma
• Minimal call center experience
• Minimum 2 year technical experience and/or technical degree
• Technical or bachelor’s degree preferred
• Electrical degree or experience preferred
• IT Knowledge
• HVAC experience
• Experience troubleshooting Internet Service Provider equipment