Description: PDS Tech is seeking a candidate for the Field Service Technician 3 (Direct) position located in Oakland, CA. The Field Operations Manager, will plan, organize, coordinate and manage all phases of personnel and rolling stock. The Manager will also be responsible for administering the safety program, training program, and budget, and directs a high performance team to proactively support our customer in a professional manner. He/She will assist the Customer Service department providing details on customer related inquires, involving Mechanical department concerns. He/She will interact with Transportation, Engineering, Dispatch and Finance departments for the safe, cost effective and efficient operations of the railroad. Applicants who want to take part in our Service Department would be responsible for the following main tasks:
• Ensures the team provides high quality technical advice to the maintenance workforce to enhance equipment reliability of a new locomotive fleet. • Ensures the team is responsive and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made. • Ensures the team delivers on-going system operation training for the customers. • Assists the team in assigned troubleshooting and repair works • Responsible for planning and maintaining schedule of team • Ensures proper communication between the customer and the field team. • Acts as a mentor and provides on-the-job training to Technicians as required. • Provides feedback to team regarding performance, quality, and productivity issues. • Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc. Required Knowledge/Skills, Education, and Experience:
• Bachelor degree in an engineering discipline. • Minimum of 5 years of working experience with a railroad or other technical agency. • Minimum of 3 years in a Supervisory position. • Knowledge of all Railroad Regulatory requirements. • Knowledge of fundamental concepts, practices, and procedures for supervised work group(s). • Excellent English language technical communication skills in speaking, reading and writing. • Must possess proven skills with all Microsoft Office (including Excel/Word/Access/PowerPoint) products • Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, Cormap • Required travel: 20%
Preferred Knowledge/Skills, Education, and Experience:
• Preferred experience: More than 5 years of experience managing field operations. • Knowledge of fundamental concepts, practices, and procedures for supervised work group(s). • Excellent English language technical communication skills in speaking, reading and writing. • Background or formal training in Quality tools e.g. six sigma. • Ability to apply Standardization of processes to maximize consistency of output and increase efficiency. • Aptitude to understand technical information • Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering.