Job Listing Description

Application Support Analyst - IV

PDS Tech is seeking a candidate for the Application Support Analyst IV position located in Alpharetta, GA.  
Senior Application Support Analyst (Net) / App Operational Support Position The Technician - Systems is responsible for the advanced installation, operation, maintenance, deployment, training and support of NSS Applications including secure element access applications, security applications and related components, protocol usage, scripting and more, in a project and production support environment.

Primary skills required:
This job posting is seeking application operations support personnel across 4 critical applications, although development skills are needed candidates must have experience providing internal end user support in an enterprise environment.
Provide 1st tier productions support of the Central Access Request Management System (Dell One Identity Manager), Privileged Account Management (Cyber-Ark PIM Suite), and Physical Access Control System (Quantum Secure SAFE) and Secure Access Network Elements (SANE) security applications •
Troubleshoot, deploy, administer and maintain multiple applications at one time
•Provide quality support to a varied user community via Remedy, email and voice communications •
Maintain system environments, scripting and configuration changes
•Research problems and support other internal groups and vendors
•Respond to, research and resolve trouble reports and system alarms to determine problem severity and diagnose, determine and execute appropriate response actions
•Evaluate alarming structures and determine optimal ways to proactively recognize trouble
•Responsible for analyzing problems, developing solutions and making decisions that impact projects
•Consistently looks to recognize application deficiencies and recommend changes to development teams
•Participates in cross-functional projects as scheduled •
Ensure systems implementations occur in accordance with the established Change Control procedures
•Proactively communicate status reports and issues to management •
Availability 8am – 8pm EST to provide EDN/West Coast support, along with off hours depending on project needs and maintenance windows •
On-call rotation duties are required for 24X7 system support
Minimum Associates degree, 2-year technical degree, relevant military experience, equivalent special electronics training, or equivalent work experience is required.
Bachelor degree in Computer Science/Information Systems is preferred •3 to 5 years of information systems or wireless industry experience, or an equivalent combination of education, military and/or work experience required.
•Demonstrated knowledge of LAN/WAN protocols is required.
•Required technical and analytical: oWindows Server 2008R2 and 2012 OS Administration oMicrosoft .net
Experience Preferred
oSolaris & Linux OS Administration
oShell scripting experience, required
oKnowledge of MS SQL, SQL Plus and PL/SQL is required
oTCL/TK and Perl, preferred
oOracle administration and basic understanding of relational DBs
oKnowledge of standard Internet protocols and services
o2+ years experience with the UNIX operating system, preferably on SUN platforms, using common system functions
Routing and debugging experience is preferred
oPC literacy, including desktop applications competency (i.e. Microsoft Office, email, etc)
oStrong organizational, troubleshooting and problem solving abilities
oIn depth knowledge of information systems concepts and process management
oExperience with GitHub a plus •Ability to act in a proactive monitoring environment •
Ability to successfully handle multiple priorities simultaneously is required
•Ability to troubleshoot larger reporting databases and recommend changes or process improvement •
Strong business knowledge and wireless industry understanding •
Strong interpersonal skills
•Strong verbal and written communication skills
Job Number: 1710061753
Job Location: Alpharetta, GA
Duration: 6 months
Input Date: 01/05/2017
Attention: Jan Manalaysay
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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