Job Listing Description

Customer Parts Delivery Coordinator

PDS Tech is seeking a Customer Parts DeliveryCoordinator for an open position. Description: A Customer Parts Delivery Associate drives solutions for customers needing parts for medical equipment during non-standard business hours. Key responsibilities/essential functions include: Perform professional customer call handling and communication. Find and execute part order solutions for the Global Parts and Repair Solutions, Inside Sales, and Multi-Vendor teams. Deliver part solutions within the required global compliance guidelines Optimize all cycle time elements associated with the order fulfilment process. Act independently in a self-directed manner. Directly place orders with internal and external suppliers. Leverage computer tools and on-line databases to determine best actions to take on orders. Perform special operations required to manually fulfil orders when key data systems are undergoing maintenance. Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams. Create commercial invoices for some international orders when necessary. Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.
Quality Specific Goals: 1.Aware of and comply with theCompany Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2.Complete all planned Quality & Compliance training within the defined deadlines 3.Identify and report any quality or compliance concerns and take immediate corrective action as required Required Qualifications: 1.Flexible work schedule (nights, weekends) 2.Customer communications and problem solving experience 3.Parts logistics and global systems understanding 4.Demonstrated team player that is effective working independently in a complex environment 5.Experience with Microsoft Office and Oracle applications Preferred Qualifications: 1.Associated Degree or equivalent experience 2.Oracle application experience 3.Proven strong customer advocate 4.Working knowledge of customs processes 5.Demonstrated Product Structure knowledge This position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination. PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests. PDS Tech, Inc. is proud to bean Equal Opportunity Employer -Minorities/Female/Disabled/Veteran (EOE M/F/D/V) Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide.We offer a full range of benefits including: - Health insurance - Paid holidays - Weekly payroll - Immediate 401(k) eligibility - Completion bonuses - Training Please note availability of benefitsmay vary by position. PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. $$$ PDS pays for referrals! $$$ We pay thousands each month in referral bonuses! Contact a recruiter for details.
Job Number: 14012616
Job Location: Waukesha, WI
Per Diem: No
Duration: 0 months
Input Date: 01/07/2015
Attention: Antonio Imperial
City, State: IRVING, TX 75062
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9630

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