Job Listing Description

Account Support Rep (ASR) Level 4

PDS Tech is seeking a Account SupportRepresentative for an open position in Maitland, FL In your role you will:- Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory- Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required- Supports administrative tasks performed by Client Associates- Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )- Ensures key contact list for all clients is maintained and available- Ensures there is a current roster of employees and associated duties for effective coverage support- Ensures day to day interface with account key contacts is maintained during coverage support Work with account team to ensure the Value Assurance Process is current and up to date- Communicates to Site Coordinator and Manager all process opportunities identified during support period- Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed- Provide accurate and timely monthly reporting of activities as required- Performs timely submission of billing requirements with all associated reporting .- Coordinates and fair shares overtime requirements- Tracks overtime by account covered to ensure proper billing- Able to lift and move up to 50 pounds- Travel to accounts supported using reliable dependable transportation
Education: Minimum: High School Diploma or equivalentSkills:- Ability to demonstrate problem resolving skills and escalation process- Able to demonstrate excellent verbal and written communications- Able to demonstrate use of organizational and time management skills to facilitate client deliverables- Able to demonstrate ability to manage multiple tasks- Ability to demonstrate advanced Use of Computer: -- Email, MS Office -- Graphics Download and install files (fonts, drivers, etc.) from internet sites -- Open, complete and save/print internet forms- Able to demonstrate working knowledge of MS Access or equivalent --- Create database and/or data forms -- Retrieve data from database- Able to demonstrate advanced knowledge of MS Office (Word, Excel, PowerPoint) or equivalent applications: -- Embed tables with dynamic links to spreadsheet workbooks -- Mail merges --- Create complex formulae --- Create complex presentations with dynamic links to data , with sound, animation, and/or video- Able to demonstrate intermediate-advanced knowledge of MAC to modify / create files (when required by client)- Able to demonstrate advanced knowledge of account-relevant applications- Able to demonstrate intermediate to advanced knowledge of networks Able to demonstrate intermediate to advanced knowledge of Digital Front Ends- Able to demonstrate ability to install or upgrade new Operating Systems or Applications- Able to demonstrate ability to troubleshoot common PC and/or network issues- Able to demonstrate working knowledge of electronic repositories (creation, file retrieval, security)- Able to demonstrate interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical users Experience:- 5+ years relevant experience- Experience with extensive array of network color printer and Digital Front Ends- Experienced with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profilingPlease answer the pre-screening questions. None of the questions are disqualifying questions as not all of the jobs require all of these skills.PDS Tech, Inc. is proud to bean Equal Opportunity Employer Minorities/Female/Disabled/Veteran (EOE M/F/D/V)Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide.We offer a full range of benefits including:- Health insurance- Paid holidays- Weekly payroll- Immediate 401(k) eligibility- Completion bonuses- TrainingPlease note availability of benefitsmay vary by position.PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. For more information about PDS, please check our Website,$$$ PDS pays for referrals! $$$We pay thousands each month in referral bonuses!Contact a recruiter for details.To find a branch near you, look at our Branch LocatorThis position may require you to submit to and pass a drug test and/or background check. If this is a hands-on position, you may also be required to pass a safety and productivity examination. PDS Tech, Inc. will comply with all applicable federal and state laws governing the use of such background checks and drug tests.
Job Number: 14013527
Job Location: Maitland, FL
Per Diem: No
Duration: 0 months
Input Date: 01/21/2015
Attention: Lindsay Black
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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