Job Listing Description

IT Helpdesk Technical Support 1

Description:


Chipton-Ross is seeking a IT Helpdesk Technical Support 1 for an opportunity in Lebanon, VA

RESPONSIBILITIES:
Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge. Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.

REQUIRED EXPERIENCE:
Must have relevant experience.
Fundamental understanding of Systems and Networking basics.
Must possess excellent verbal and written communication skills.
Must be customer and detail oriented and possess good decision-making ability.
Strong troubleshooting abilities are a must.
Knowledge and understanding of customer service techniques.
Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.

EDUCATION:
High School degree/GED is required.
School must be accredited.

HOURS:
5/40 workweek

 
Job Number: 182211
Job Location: Lebanon, VA
Rate: Up to $16.00 DOE
Duration: 1 year
Input Date: 11/08/2019
Firm Name: CHIPTON ROSS
Attention: Zachary Fasano
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: zfasano@chiptonross.com
Website: www.chiptonross.com

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