Job Listing Description

Desktop Support Tech 2

Description:
Chipton-Ross is seeking a Desktop Support Tech 2 for an opening in Arlington, TX.

RESPONSIBILITIES:
This position supports the Help Desk function and works in a team environment.
•Daily duties include responding to Voice Mail, E-mail, Phone calls, walk-up and remote support
•Provide information technology customer support for local and remote users
•Strong emphasis on Customer Service
•Taking ownership of issues through to resolution on all appropriate requests
•Categorize and prioritize end user support requests and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information
•Instruct users on the use of personal computers and networks
•Maintain and update standardized Apple Mac images (including configuration profiles)
•Performing asset inventory activities as needed
•This position requires the ability to work in a project-based environment requiring flexibility and teamwork
•Participate in Desktop Support (EndPoint) / After Hours On-Call support rotation
•Performs other duties as assigned

REQUIRED EXPERIENCE:
•Minimum 5 years experience providing first level support required
•Minimum 2 years of Apple (Mac) Support experience required
•Advanced Internet Explorer, Windows 7, 8.1, and 10 knowledge
•Experience with Dell Optiplex, Precision and Latitude hardware
•Experience in troubleshooting Microsoft Office (Outlook, Word, and Excel) and other basic COTS (Commercial Off-the-shelf) applications
•Experience working with creative professionals in a technical or support role
•Excellent oral and written communication skills
•Strong troubleshooting skills and creative problem solving abilities
•Demonstrated ability to diagnose and solve software problems
•Mac OS and Application Troubleshooting and Support skills
•A+ and MCITP Certifications Preferred
•Ability to maintain a professional telephone presence
•Ability to clearly and effectively communicate with customers
•Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
•Must be detail oriented and self-motivating
• A GREAT customer service attitude is required. Professional, customer
service geared communication is a must.
• Excellent communication skills, both written and verbal, is required.. The candidate will be completing a call tracking log as well as responding to customers via email so written communication is as important as their verbal communication when handling phone calls.
• This is primarily a phone position where the candidate will take 35-40 calls per day. This is a very fast paced, high volume office.

EDUCATION:
Accredited High School Diploma/GED

WORK HOURS:
M-F schedule
Full-Time


 
Job Number: 182547
Job Location: Arlington, TX
Rate: $20 to $22.00 DOE
Duration: 6 Months
Input Date: 11/06/2019
Firm Name: CHIPTON ROSS
Attention: Zachary Fasano
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808
Email: zfasano@chiptonross.com
Website: www.chiptonross.com

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