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Job Listing Description
PDS Tech, Inc. is seeking a Contract Administrator for an open position in Windsor Locks, CT.
We are seeking a highly motivated, customer service individual, able to multitask and focus on results.
This individual will work tactics and strategy with primary responsibility on the control of customer components at company repair facilities.
Own all internal supply chain issues during the repair process
Act on all customer requests in a timely and effective manner
Track and measure performance results for airline operators
Drive key operational metrics including 98% customer service level
Fund purchase orders and manage account financials in accordance with contractual obligations
Monitor and expedite core returns to prevent delays in inventory replenishment
Obtain complete and accurate information from internal suppliers
Communicate consistent and complete account information and delivery commitments weekly to customers and supporting organizations
Create and present monthly progress reports and business reviews to customers and management
Develop strong working relationships with internal business teams such as Contract Administration, Engineering, Supply Chain, Finance and Program Management
Problem solve complex issues to root cause and apply corrective action to prevent reoccurrence
Understand and comply with ITC and import/export regulations
Participate in ACE (Achieving Competitiveness Excellence) and apply ACE tools to improve process
Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies
The ideal candidate thrives in a fast-paced customer service environment.
*Experience / Qualifications
3 - 5 years minimum experience in Customer Service or Supply Chain
Aerospace Industry Experience a plus
Strong administrative, organizational and problem solving skills
Excellent verbal and written communication skills
Microsoft Office. SAP is a plus
Windsor Locks, CT
PDS TECHNICAL SERVICES
50 FOUNDERS PLAZA STE 304
EAST HARTFORD, CT 06108
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