Chipton Ross is seeking a Customer Service Associate in Milwaukee, WI.
Job Description: The goal of the Customer Service Associate is to assist with the timely processing of customer complaints and provide administrative assistance to the Service Team.
Responsibilities: o Take ownership of customer and partner issues through resolution as assigned. o Prepares for customer inquiries by studying products, services, and customer service processes. o Accurately and professionally documents all customer inquiries and responses. o Provides prompt and accurate feedback of issue status to customers and partners. o Proactively collaborate in a team environment with pears to assist in resolving customer and partner issues. o Service Repair Orders. o Process customer warranty claims. o Process device exchange requests. o Perform SRO transactions and shipments. o Create complaint records based on customer feedback. o Handle customer calls/follow-ups for resolution of assigned issues. o Elevate customer issues to senior staff as needed. o All other data entry, administrative and documentation tasks as assigned.
Requirements: o 1+ experience with data entry or customer billing and invoicing. o Previous experience with direct customer contact is preferred as this is a direct customer interface position with Mortara Instrument. o Requirements for this position would include excellent communication skills both oral and written. o The ability to handle multiple issues in a calm and professional manner will also be required. o A strong knowledge of Microsoft office software will be needed for data management and correspondence. o Ability to work in a team environment and perform task assignments in a timely manner as defined by the area supervisor. o An attention to detail and quality is essential to ensure Mortara customers receive accurate documentation and invoicing for services provided. o Must be a team-player, possess outstanding customer service skills and be self-motivated. o Acts with a sense of urgency, illustrates ambition, and drives for completion of tasks and projects. o Must have the ability to initiative and develop creative solutions. o Possess the ability to manage time and prioritize critical priorities. o Must demonstrate the ability to increase knowledge. Education: o High school diploma or equivalent. Schedule: Must be available to work any shift.
$18.66 to $26.87 DOE
343 MAIN ST
EL SEGUNDO, CA 90245