Job Listing Description


Chipton-Ross is seekin a Coordinator for an opening in California (remote).

This position is focused on service delivery excellence for Unity Lab Services. Specific activities relative to the job function could include: Showcase lab-center of excellence management, inventory management, order management, media prep, glassware washing, autoclaving, records management, dock management (shipping/receiving),desktop delivery and mail management. Customer interface communication skills are required. It is also expected that this position will have a basic understanding of the performance metrics applicable to site specific activities.

Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Makes decisions and utilizes available resources to meet customer requirements, independently. Analyzes/maintains/reconciles various customer and our clients reports to ensure customer and our clients requirements are met. Showcase Lab-Center of Excellence- schedule time for GradLab tenants to use equipment utilizing Alexandria’s instrument scheduling software, deliver designate
instrumentation that can be “checked-out” for placement within the laboratory areas for specified periods of time. Provide support to end users in regards to equipment. Inventory/Order Management- Order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders, problem resolution, executing 3rd party and agent buys, vendor and customer interaction. Support Media Prep, Glasswash/Autoclave, Dock Management and Mail Management operations. Works effectively with a diverse cross-functional team. Embraces Practical Process Improvement (PPI) me thodologies. Removes cardboard and trash as needed (Detrashing). Represent our client at all times throughout customer locations, professionally and positively. Work efficiently with Senior Site Specialist. Performs other duties as assigned.

Support the Quality Management System by:

Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP’s) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external). Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy. Complete all planned or unplanned quality & compliance training requirements within defined deadlines.

Must be able to read, write and speak English. Displays a high level of confidentiality for both customer and our client. Maintains Thermo Fisher Scientifics’ Four-I Values. Must possess a BA or equivalent experience. Must have three to five years of progressive relevant experience. Experience leading others

Non-Negotiable Hiring Criteria:

Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site. Must be customer focused to deliver excellent customer service including maintaining a professional appearance at all times. Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary. Must possess the organizational skills to multi-task and meet deadlines as needed. Must possess strong analytical skills to reconcile various reports to ensure customer requirement are met, and to capture, present and explain job or site specific performance metrics. Must be proficient with a computer and the Microsoft Office suite of software.

Working Conditions:

Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently at customer location. Extensive walking may be required. Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs. May be able to use material handling equipment such as push carts and pallet jacks. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves. May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc.). Must be able to work overtime as required.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

Accredited High School Diploma/GED

First Shift
Job Number: 183262
Job Location: CA - Remote,
Rate: Up to $29.81 DOE
Duration: 3 mos
Input Date: 01/10/2020
Attention: Tyler Harrell
Address: 420 CULVER BLVD
City, State: PLAYA DEL REY, CA 90293
Phone: 310/414-7800 X286
800 Phone: 800/927-9318
Fax Phone: 310/414-7808

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