Job Listing Description

Call Center Specialist

PDS Tech, Inc. is seeking a Call Center Specialist in Richmond, VA.


  • Provide program guidance and education to customers. 
  • Meet client requirements for front line customer service and troubleshooting. 
  • Enhance customer knowledge and enrollments via eligibility qualification during inbound and outbound calls. 
  • Act as focal point/liaison for inquiries and issues from customers and trade allies; and take appropriate action to respond or correct. 
  • Be coachable to become an expert in specific fields in energy efficiency as required by our utility projects (residential Home Audits and commercial HVAC, Lighting and Refrigeration). 
  • Develop and maintain positive customer relations; coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. 

Basic Qualifications: 
  • High School Degree or Equivalent. 
  • Excellent English skills. 
  • Interpersonal skills; including ability to quickly establish and maintain rapport at all levels. 
  • Excellent customer service and soft skills. 
  • Excellent communication/phone skills. 

Additional Qualifications: 

  • Excellent time management and organizational skills. 
  • Associates or Bachelor degree is preferred. 
  • Technical background illustrating capability to learn energy efficiency and demand response products. 
  • Flexibility in schedule and work hours, but some evening hours (until 8pm) and some Saturdays (until Noon) required. 
  • Ability to multi-task in the use of several software systems at the same time.

Job Number: 1910103370
Job Location: Richmond, VA
Duration: 9 months
Input Date: 01/13/2020
Attention: Paige West
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636

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