Job Listing Description

IT Helpdesk Technical Support 1

PDS Tech, Inc. is sseking an IT Helpdesk Technical Support, in Irving, TX.
  • Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
  • Records, maintains and updates records in the Incident Management system.
  • Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products

  • US Citizenship required.
  • Fundamental understanding of Systems and Networking basics.
  • Must possess excellent verbal and written communication skills.
  • Must be customer and detail oriented and possess good decision-making ability. Strong troubleshooting abilities are a must.
  • Knowledge and understanding of customer service techniques.
  • Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.

Job Number: 2010110640
Job Location: Irving, TX
Duration: 7 months
Input Date: 01/14/2020
Attention: Mike Flanery
Address: 50 FOUNDERS PLAZA STE 304
City, State: EAST HARTFORD, CT 06108
Phone: 860/289-2643
800 Phone: 866/636-4723
Fax Phone: 800/556-5284

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