Job Listing Description

THIS JOB IS NO LONGER AVAILABLE. THIS IS ARCHIVAL INFORMATION.
Desktop Support Analyst

Description:
Desktop Support Analyst

Location: Savannah, GA
Pay Rate: $28.23/hr - $31.37/hr
Duration: Long Term W2 Contract
Shift: Must be able to work any shift with the ability to work weekends

Unique Skills:
-Must be able to work 2nd and 3rd shifts. Must be able to work weekends.

Education and Experience Requirements:
Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Entry level position. Experience providing desktop technical support preferred.

Position Purpose:
Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner. This role will primarily provide support for C-suite executives and their support staff.

Principle Duties and Responsibilities/Essential Functions:
1. Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation. 2. Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction. 3. Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process. 4. Provide technical support to executive management and designated VIPs, and training to customer staff. Perform other duties as assigned.

Other Requirements:
1. Ability to provide technical support service delivery within established guidelines. 2. Desktop/windows/PC expertise. 3. Problem solving and customer facing skills. 4. Deep understanding of the ITIL Incident Management Process. 5. Excellent interpersonal skills to effectively interact with internal/external clients/vendors. 6. Excellent analytical, assessment, planning, verbal and written communications skills. 7. Soft skills and technical skills that contribute to client satisfaction.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.

Job Number: 9419
Job Location: Savannah, GA
Rate: 28.23-31.37
Per Diem: Split Possible
Overtime: Possible
Duration: LT
Start Date: ASAP
Input Date: 11/14/2020

Firm Name: INCONEN CORPORATION
Attention: Sean O'Neil
Address: 6133 BRISTOL PKWY STE 232
City, State: CULVER CITY, CA 90230
Phone: 310/410-1931
Fax Phone: 310/410-1751
Website: www.inconen.com

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