Job Listing Description

Sr. Customer Support Specialist

Description:
A Sr. Customer Support Specialist job in Carson City, NV is now accepting applications. This is a direct / permanent benefited position with our key aerospace client. In this role, you will be responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries, communication, parts repair status reports and other business transactions as it relates to customer accounts

RESPONSIBILITIES:
- Own the customer relationship and satisfaction - constant drive to ensure all aspects of the customer relationship is managed.
- Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports, and quarterly business reviews.
- Ensure that any issue is resolved quickly or gets escalated to the appropriate level.
- Contract management of customer accounts through an in depth understanding of Chromalloy and customer obligations. Responsible to ensure compliance to our customer contractual obligations.
- Support customer needs through status reports, frequent phone / email communication, management of unique account requirements and ensuring advocacy and resourcefulness with regards to customer inquiries
- Responsible for the communication of contract obligations to production and leadership teams as it relates to business processes.
- Production of price quotations for customers which may require coordination with the leadership team on larger programs and / or contract negotiations
- Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
- Identify and implement opportunities to enhance year over year revenue growth and customer retention through upselling services and product offering.
- Ensure compliance with Quality Control Manual (QCM)
- Must be aware of ISO - Total Customer Satisfaction (TCS) quality requirement
- Ensure compliance with Company RSM, must be aware of ISO/TCS quality requirements
- Direct interface with customers, either on site at CNV or at the Customer's facility; travel required as needed

Qualifications:
- Minimum of an Associate's degree, Bachelor's degree preferred.
- Minimum of 4 years of experience in customer service
- Previous experience within manufacturing/aerospace preferred but not required.
- High degree of professionalism with a focus on customer care
- Advanced computer skills
- Advanced Excel skills with the ability to analyze large spreadsheets and amounts of data quickly
- High attention to detail with excellent organizational skills
- Ability to improve and develop new business processes

If you are interested in this Sr. Customer Support Specialist job in Caron City, NV, please apply through the Belcan website!

Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract/temporary, temp-to-hire, and direct assignments in the technical, IT, professional, clerical, and light industrial fields. We are the employer of choice for thousands worldwide. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a team-driven Equal Opportunity Employer committed to workforce diversity. For more information, please visit our website at http://www.belcan.com.
 
Job Number: 316426
Job Location: Carson City, NV
Rate: --
Per Diem: --
Overtime: --
Start Date: --
Input Date: 10/13/2021
Last Updated: 10/19/2021
Firm Name: BELCAN TECHSERVICES
Attention: ScottWatkins
City, State: West Region
Email: sswatkins@belcan.com
Website: https://belcanjobs.smartsearchonline.com/careersv2/jobdetails.asp?sourcename=*CE+Weekly-Applied&jo_num=316426&job_number=316426

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