Job Listing Description

IT Helpdesk Technical Support 1

Description:
PDS Tech, Inc. is seeking a IT Helpdesk Technical Support 1, in Lebanon, VA.

NOTE: 12 Months Contract with possible extension and must be a US Citizen.

  • Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
  • Records, maintains and updates records in the Incident Management system.
  • Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products. 

CONTACT: Sana, Email: skhan@pdstech.com/ 314-665-2124
  • Fundamental understanding of Systems and Networking basics.
  • Must possess excellent verbal and written communication skills.
  • Must be customer and detail oriented and possess good decision-making ability.
  • Strong troubleshooting abilities are a must.
  • Knowledge and understanding of customer service techniques.
  • Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned

 
Job Number: 1910102368
Job Location: Lebanon, VA
Duration: 0 months
Input Date: 06/13/2019
Firm Name: PDS TECHNICAL SERVICES
Attention: Luke Polansky
Address: 1215 FERN RIDGE PKWY STE 231
City, State: ST LOUIS, MO 63141
Phone: 314/628-9143
800 Phone: 800/472-3737
Fax Phone: 314/628-9485
Email: cecjstlouis@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail?id=a1i1T0000033hgYQAQ&URLSource=cjhunter

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