Job Listing Description

US - Technical Support Specialist - G02086

PDS is seeking a Technical Support Specialist in Golden Valley, MN

Tasks and Responsibilities: 

• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices. 

• Problem Solving — Diagnose and resolve technical hardware and software issues. 

• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus. 

• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation. 

Basic Qualifications: 

• High school diploma 

• Minimal call center experience 

• Minimum 2 year technical experience and/or technical degree 

Additional Qualifications: 

• Technical or bachelor’s degree preferred 

• Electrical degree or experience preferred 

• IT Knowledge 

• HVAC experience 

• Experience troubleshooting Internet Service Provider equipment 

• Wireless Networking experience
Job Number: 1710063168
Job Location: Minneapolis, MN
Duration: 6 months
Input Date: 01/31/2017
Attention: Sheila Hernandez
Address: 3201 CHERRY RIDGE DR STE A103
City, State: SAN ANTONIO, TX 78230-4824
Phone: 210/524-1496
800 Phone: 866/570-1503

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