Description: PDS Tech is seeking several Telecommunications Network Engineers for open positions in St. Petersburg, FL.
Please contact Brock Mayo for immediate consideration: email@example.com or 214-647-9605.
Overview of Position:
Responsible for the provisioning and maintenance activity from the DS0 level up to SONET networks, as required to provide and maintain service. Interpret orders for service requirements, assign equipment, facilities and order plug-in cards for delivery to the central office. Analyze network facilities, special service circuits utilizing a variety of menu and non menu-driven systems to isolate repair problems and restore customer service. Utilize technical standards from iConnective in order to provide and maintain the service to the customer.
Detailed Job Description:
Control multi-line business customer and IXC customer provisioning, maintenance and/or status/escalation request activity by processing incoming calls.
Provide technical consultation to field forces in connection with special services, switched services and hi-capacity services.
Use a computer terminal to obtain records information, design circuits, distribute circuit orders, isolate troubles and maintain maintenance records.
Utilize evolving technology including fiber, digital loop carrier, broadband and SONET systems to accomplish work assignments.
Verify information/equipment and monitor trouble report status through computer based menu-driven systems.
Analyze network facilities and special service circuits utilizing a variety of menu and non-menu-driven systems to isolate and restore repair problems.
Take appropriate action to trouble-shoot, test, and correct special service circuits, network, and CPE equipment.
Make all test adjustments remotely, if possible, to restore equipment, special services, circuits, and network.
Use specialized remote test systems, information systems, manufacturer specification.
Confer and coordinate with other departments, and provide technical assistance to customers, and other employees.
Maintain reports and records as necessary.
Design voice and data circuits to include digital data circuits, hi-capacity circuits, switched access trunks and other Company records.
Analyze service orders and trunk orders.
Design and lay out trunk and special service circuits (including the calculation of transmission levels and the specification of equipment settings).
Prepare or direct the preparation of circuit orders and circuit layout records for field forces.
Handle customer complaints.
At least 80% of time spent working at a computer terminal, sitting for prolonged periods of time.
High level of peer to peer interface.
Continual telephone contacts with clients.
Knowledge of one or more particular user-friendly, menu-driven, and non menu-driven software programs applicable to the job.
Knowledge of special service equipment and network connections.
Knowledge of Fiber Systems, DACS, and MUXs.
Understanding basic digital communication applications.
Knowledge of electronic and digital theory/principle.
Knowledge of Low Bandwidth and High Bandwidth circuits.
Knowledge of various central office switch types (i.e., GTD5, 5ESS, DMS100, DMS10) and/or adjunct devices (i.e., Voicemail, Voiceplex).
Knowledge of service orders, trouble tickets, and circuit diagrams.
Knowledge of trouble-shooting techniques.
Knowledge of job related facility, equipment, plant, tools, products, services, symbols, records, applicable techniques, and applications.
Ability to communicate technical subject matter clearly, both written and verbal.
Able and willing to spend the day primarily working at a computer terminal in an office setting.
Detail oriented, verify that work is accurate and complete.
Ability to solve basic mathematical computations quickly and accurately.
Possession of basic keyboard skills, alpha and numeric.
Demonstrates effective communication skills, using tact, courtesy, and questioning techniques in frequently sensitive pressure situations.