Job Listing Description

Parts Technical Agent

Description:
PDS Tech, Inc. is seeking a Parts Technical Agent for a open position Racine, WI.
Responsibilities include: 

  • Take ownership of parts technical inquiries from contacts via phone and/or a dealer portal electronic resource. 
  • Use a strategic process to deliver complete resolution to contacts. Compose relevant, timely, complete and accurate part(s) identification information for corrective action. 
  • Research incidents using all available tools and seek out information when not readily available. 
  • Exceptional time management skills required to manage time constraints dictated by widely fluctuating contact levels. Must maintain the utmost availability to the contacts by minimizing unavailable time in phone system. 
  • Identify errors and weaknesses, propose suggested changes, and escalate to Global Parts Publishing team to improve Corporate Publications. 
  • Determine validity of reported parts shipment errors by Parts Depots, submit issues to Depots for inspection and corrective action to ensure good part shipped. 
  • Investigate potential quality problems with new parts to determine if manufacturing issues exist. Once a known issue is clarified, work with the Parts Depots and Central Quality team to implement corrective action and obtain good part for the dealer. 
  • Structure solution to incidents consistent with objectives, policies and procedures. 
  • Effectively explain resolution through both verbal communication and in writing via electronic media. Log all dealer information in one program. 
  • Participate in training activities (both formal and informal) to continue to develop a thorough understanding of products and services. 


 
Requirement: 
  • Associate’s Degree (Engineering, Mechanical, Agricultural) 
  • 3+ years’ experience with Parts or Technical Support. 
  • Ability to read and understand engineering drawings. 
  • Proficient in the simultaneous operation of multiple software programs. 
  • Ability to work flexible hours, as business needs dictate 
  • Basic level user with Microsoft Office Suite. 
  • Excellent verbal and written communication skills. 
  • Exhibits the ability to work in a high paced, cross-functional, and collaborative environment 
  • Minimum 35 WPM typing skills required. 
  • Preferred 50 WPM typing skills. 


Preferred Qualifications 

  • Bachelor’s Degree (Engineering, Agricultural) 
  • Agricultural and/or Construction field experience 
  • Knowledge of agricultural or construction equipment 
  • Customer Service experience 
  • Service Technician experience 

 
Job Number: 1710064909
Job Location: Racine, WI
Duration: 6 months
Input Date: 03/08/2017
Firm Name: PDS TECHNICAL SERVICES
Attention: Lindsay Phillips
Address: P O BOX 619820
City, State: DALLAS, TX 75261-9820
Phone: 214/647-9600
800 Phone: 800/270-4737
Fax Phone: 214/647-9636
Email: cecjnrt@pdstech.com
Website: https://pdsjobs.force.com/candidates/job_detail_logged_in?id=a1i500000021Tzn&URLSource=cjhunter

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